Minimum Qualifications:
Education and Experience:
High school diploma or GED plus 1 year recent Supervisory dining room or food service experience. Must have experience in cash handling and alcohol enforcement. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
•Must have high energy and motivated personality and encompass positive, motivating leadership qualities.
•Knowledge of dining, buffet and food maintenance operations and guest service.
•Knowledge of all menu items including entrees, side dishes, beverages and desserts.
•Knowledge of Point of Sale (POS) systems.
•Knowledge of procurement systems.
•Knowledge of supervisory techniques.
•Knowledge of computers.
•Knowledge of Title 4 (Arizona liquor law) regarding alcohol service.
•Ability to obtain a Food Handlers card.
•Ability to obtain TIPS certification.
•Ability to communicate effectively in the English language, both verbally and in writing with other staff and general public.
•Ability to service guests in a positive and professional approachable manner.
•Ability to follow instructions and work in a stressful and busy environment.
•Ability to carry out detailed, but uninvolved written and oral instructions.
•Ability to lead in a team environment and cooperate with team members.
•Ability to effectively resolve guest concerns in a timely manner.
•Assigns duties, responsibilities, and work stations to team members in accordance with work requirements.
•Skill in interpersonal and customer service.
•Must present a neat and professional appearance.
•Must present self with professional phone and radio etiquette.
Physical Demands:
While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is generally performed in a restaurant and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays, and/or weekend work are required. Extended hours and irregular shifts may be required.