Employment Status
IT – Corporate Office
Avg. Hours
(per week)

IT Help Desk Technician


You belong at Dayton Freight! Join our team of IT Help Desk Technicians and be a part of The Dayton Difference.

Dayton Freight is a recognized leader in regional LTL transportation services and we are truly different from other carriers. It’s apparent in how we treat our customers, and each other. Our culture is one of teamwork, respect and professional honesty. Dayton Freight appreciates its employees: you are not just a number, you are family. We attribute our growth to the dedication of our employees, and the loyalty of our customers and business partners.

As a Helpdesk Technician you will identify, monitor, prioritize, and resolve end user help desk issues while working as a part of a Help Desk team.

Additional Job Duties Include:

  • Communicate effectively with team members, end users, and customers
  • Troubleshoot DIDs, VoIP and telephony issues
  • Cisco Unified Communications Manager (CallManager)
  • Setup and troubleshoot various pieces of IT hardware. (Computers, Printers, Phones)
  • On-call rotation
  • Install and remove software as needed
  • Create tickets and update status as repairs happen
  • Escalate items to management or software developers as needed 
  • Document operating procedures and update with any changes
  • Create/Setup user profiles and administer security

Minimum Education/Experience Requirements:

  • A.S. in Information Technologies or 4 years’ of Help Desk experience.
  • Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
  • Ability to work in both a team environment and independently
  • Time Management
  • Analytical skills, the ability to solve problems that may come up during a typical work day
  • Strong written and verbal communication skills
  • Strong interpersonal skills with end users, customers, and management
  • Ability to communicate IT terminology to someone that does not understand technical terms
  • Example Hardware / Software Deployed and Managed, X86/x64 Desktops/Laptops, IBM iSeries/I (AS/400), Viking paging equipment, Fujitsu Document scanners, Cisco VoIP phones, Intermec Handheld Computers, iOS Software, Lexmark Printers,  Windows 8.1/10 Microsoft Office, BMC Desktop Management, Major Browsers, In-House Developed Software.


  • Stable and growing organization
  • Competitive weekly pay
  • Professional, positive and people-centered work environment
  • Fast-paced work environment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
  • Paid holidays (8); paid vacation and personal days

If you are interested in working for Dayton Freight Lines please do one of the following:

  • Apply Online: (Choose Careers > Ohio > IT Help Desk Technician)
  • Fax Resume: 937.890.2724
  • Email Resume: