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Job Title:   Customer Service Representative
Mc Kees Rocks
PA
None
Clerical

JOB DESCRIPTION:

Minimum Qualifications

  • Knowledge and skillful in Microsoft Office Programs
  • Excellent keyboarding skills
  • Has worked in a fast paced environment and has an excellent attention to detail
  • Experience with handling a high volume of phone calls
  • Exceptional communication and customer service skills

 Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including:

  • Freight pickup requests
  • Rate quotes or freight charges
  • Hot shipments
  • Shipment tracing
  • Appointments and special requests

 
Additional job duties include:

  • Assisting the Service Center Manager
  • Taking and delivering messages for the Service Center Manager and Account Managers
  • Providing assistance to Drivers
  • Prepares bills of lading and delivery receipts
  • Maintains excellent communication with external and internal customers as well as interline companies

 
May be asks to assist with:

  • Payroll
  • Data entry
  • Freight reports
  • Driver collect reports
  • Billing and filling

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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
 
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