Benefits Eligible
Yes
Starting Rate
$38,400
Additional Benefits
Type of Position
Hospitality
Work Hours
Schedules vary and may include nights, weekends and holidays
Requires Valid Virginia Drivers License
No
Minimum Age
City Williamsburg
Zip Code 23185

CONFERENCE EXPRESS SALES & SRV MGR

CRAFT HOUSE INN

Job Description:

Contact meeting planners/decision makers by mail, telephone, email, in person, customer fams and site inspections.

Maintain a comprehensive account management plan to include a list of target accounts
and key accounts
 
Develop sales action plans to achieve revenue goals 

Build positive and lasting client relationships

Secure new and repeat business

Maintain accurate and legible files in accordance with established office policies and procedures.

Prepare and execute creative sales proposals and contracts that ensure financial success and profitability to the hotel while managing and minimizing risk to the hotel.

Maintain regular communication with clients to ensure seamless execution of all events resulting in high customer satisfaction.

Negotiate space, dates and rates to obtain room night booking goals (focusing on placement of business in need periods) while maximizing profitability in all areas of operation.

Assist in developing individual marketing strategies in assigned market areas in concert with annual marketing strategies

Responsible for keeping spending in-line with individual Sales plan and with approval of Director of Sales Market room, food and beverage (banquet and restaurant covers), golf, spa services, tennis and other forms of recreation, admission tickets, entertainment, products and when possible, solicit donations for the foundation development efforts.


Maximize any cross-selling opportunities with Foundation Achieve monthly sales goals as outlined by Director of Sales. Develop working knowledge of cost factors (room rates, food and beverage, museum operations) and the conference service operations.

Administer personnel functions to support staff.

Must be willing to attend tradeshow and travel to various market areas, promoting the Colonial Williamsburg Hotels and CWF amenities.

Operate within a team concept; willingness to cover for others when needed while meeting individual performance goals.

Continue professional development through educational offerings made via industry trade groups (i.e.: VSAE, VAMPI, HSMAI…etc.) and in-house industry related educational training as assigned by Director of Sales.

Knowledgeable of CWF mission and non-hotel offerings to guests.

Perform any special projects and all other duties as directed by management that are consistent with the policies and procedures of Colonial Williamsburg Hotels

Job Requirements:

Excellent communication skills;

Ability to work independently without direct supervision;

Familiarity with general hotel operations; generally gained through a degree in business administration, hotel management or 1-2 years of hotel sales or hotel operations experience (ie: front desk, food and beverage, conference services, concierge, etc.).

Must be willing to travel up to 10% of the time and work evenings and weekends as required.

Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record as measured against Colonial Williamsburg’s criteria.

Final candidates are to present in a valid driver's license and an original Motor Vehicle Record transcript (MVR).  The MVR is to be no older than 30 days, issued by the same state as the driver’s license, and must cover the past seven years.  New residents must obtain a Virginia driver’s license within 30 days. 

Preferred: Prior experience at a three or four star hotel a plus.

Standards:  Maintain a positive, enthusiastic outlook; smile and greet guests, employees, managers, and supervisors; show respect for and cooperate at all times with those for whom and with whom you work; report to work as scheduled and on time; meet appearance standards; perform assigned tasks accurately and on time.