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Job Title:   Teller II - Floating
Non Exempt

  • Process customers’ cash; check paying, and deposits, while adhering to branch operations and security policies and procedures.
  • Research and resolve cash differences during the end-of-day balancing process, in order to avoid losses to the bank, and to accurately balance cash drawer in accordance with branch policies.
  • Respond to customer problems or inquiries by resolving his/her needs within branch operation policies or by referring him/her to the appropriate source.
  • Cross-sell bank products and/or refer customers to the appropriate source.
  • Travel to different bank locations to cover for Teller’s that will not be in the office for a certain period of time.
  • Sell cashier’s and counterchecks, money orders, travelers’ checks and savings bonds to customer requesting them.
  • Monitor cash drawer levels to ensure that they are maintained appropriately, within branch operations policies and auditing procedures.
  • The position may be required to assist with the training process of a new teller at the branch to ensure that established guidelines are followed and understood by new tellers in order to effectively familiarize them with the teller and branch operations.
  • Performs other related duties and assignments as required.
  • To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.


Functional Skills & Knowledge Requirements:


Must be a team player, have the ability to work under pressure, have a professional image and be able to resolve problems and conflicts. Must possess basic communications skills such as basic writing and listening and have basic office and mathematics skills, and customer service skills.



Minimum Education and/or Certifications Requirements:

High School diploma is required with good basic math skills.     



Minimum Work Experience Requirements:

One year teller experience required. Sales and customer service techniques.



Technical and/or Other Essential Knowledge:

Previous experience with Lotus Notes, Internet and MS Office Skills, including MS Word Level I and MS Excel Level I required.  Must be able to communicate in English and Spanish.  Good interpersonal and customer service skills.  Product Knowledge and Teller Excellence Training is Mandatory.  Incumbent must pass, within the probationary period (three months), the assigned on-line training courses provided by the Training Department with a grade of 80% or higher. 



Working Conditions:

Physical Demands. While the person is in the branch, sits 50%.  80% of time counts money identifying colors and shapes of currency.  Stands 50% of time.  Within that % walks to other departments within a 20 yard distance.  40% of time carries paper, reports, boxes of coins weighing 30 lbs.  Kneel 10% and reaches for coins 50%.


Stressors:  Shifting attention frequently.

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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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