HOME CENTER MANAGER
1850 Marion-Mt Gilead Rd.
ClaytonHomes, the leader in manufactured housing, is a vertically integrated modular and manufactured housing company who builds, sells, finances and insures affordable housing.
The Home Center manager has overall accountability for all sales and operational activity at his or her location. The sales center manager is responsible for running a profitable organization within company guidelines. Their duties fall into six (6) major categories:
1. Marketing – Bringing the consumer to the sales center.
2. Sales Management – All sales activity at the sales center.
3. Finance & Insurance – Securing appropriate financing based on what is best for the customers.
4. Operations Management – Running all aspects of the business.
5. General Management – All duties related to team members.
6. Service Management – All set-up and delivery activities as well as providing world class customer service.
Recruits, interviews and hires all sales center team members.
Develops marketing strategies including all advertising, local promotions and merchandising.
Maintains the cleanliness and upkeep of sales center property.
Manages the comprehensive sales activity for all sales professionals utilizing Prospector.
Ensures all sales professionals complete Sales 101 – Sales Training for New Sales Professionals.
Conducts weekly sales meeting.
Manages and analyzes the P&L statement on a regular basis.
Develops and executes comprehensive expense control plan.
Orders and manages all sales center inventory.
Pays all vendors utilizing the online PO system.
Manages team members including, but not limited to: scheduling, payroll, performance management, progressive counseling, conflict resolution and all other issues related to managing team members. ensuring company policy and procedure is administered fairly and consistently.
Manages foreclosure process and re-markets foreclosed inventory.
Manages all service, set-up and delivery.
Ensures customer satisfaction is maintained at a high level.
Participate in resolving all customer complaints and disputes.
Develops business plan on an annual basis.
Sets goals with team in an effort to achieve business plan.
Ensures location maintains compliance to all safety and environmental regulations.
Develop and train team members to support growth of company.