Location
Tribal Health Clinic
Employment Status
Full Time
Shift
Days
Specific Work Schedule
Department
Tribal Health Clinic

Dental Receptionist

 

JOB DESCRIPTION:

JOB DESCRIPTION:

At the direction of the Administration Manager perform interaction with patients and staff in making patient appointments, referring patient calls to medical or dental staff as needed, performing check out and registration duties as needed. Participant as a member of the Front Office Services.

 

ESSENTIAL RESPONSIBILITIES:

Any and all duties as assigned by the Administration Manager up to and including:

 

  1. Maintain good communication with the Front Office Coordinator and Administration Manager.

 

  1. Provide basic receptionist duties including:
    1. Greeting patients at the front desk
    2. Answering incoming patient calls,
    3. Scheduling patient appointments, either on the phone or in person
    4. Maintain dental schedule
    5. Notifying dental/medical assistants of patient arrival
    6. Obtain updated current patients registration information
    7. Scan patients identification cards, insurance cards, native documentation, registration packets, pre-authorizations, lab slips, proof of income, direct letters and referrals.
    8. Completes pre-authorizations before appointments are scheduled.
    9. Triages walk-in patients if needed
    10. Maintains dental records releases(sending and receiving from outside providers)
    11. Collecting simple co-pays only
    12. Coordinate with dental lab technicians on patient cases as needed
    13. Providing general information to patients concerning functions of the clinic.

 

Perform other duties as may be assigned by supervisor.

 

JOB REQUIREMENTS:

 

 

MINIMUM QUALIFICATIONS:

High School diploma or equivalent. Minimum of 1 year receptionist work in a health care facility.  Dental Receptionist or Registered Dental Assistant training required. English-Spanish bilingual skills required. Must maintain confidentiality.  Must provide excellent customer service.  Must understand cultural and social factors that influence health and compliance with appointments, ability to work well with others, ability to accomplish multiple tasks with frequent interruptions. Strong commitment to the mission, policies and goals of the Clinic.

 

DESIRABLE QUALIFICATIONS:

Native American preferred. Computer skills (MS Office Suite) desired. Tactful and cheerful manner. Willingness to receive continuing education training (some travel required).

 

LANGUAGE SKILLS:

Ability to read, analyze, and interpret program forms, grants, and documents.  Ability to respond to common inquiries or complaints from patients, regulatory agencies, or members of the business community.  Ability to effectively present information to the Administration Manager, Executive Director and/or the Health Board or as needed.

 

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratios, and percentages, and to draw and interpret bar graphs.

 

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, verbal, diagram, and/or schedule form.

 

PHYSICAL REQUIREMENTS:

This position is physically and emotionally challenging.  There is a high degree of stress and physical activity.  These activities can include: walking, stooping, bending, lifting up to ten (10) pounds, sitting, normal range vision correctable to 20/20, ability to hear within normal range, writing, ability to deal with time constraints and emotional stress.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee may be exposed to odors or airborne particles.  The noise level in the work environment is usually within normal range.