Location
Chumash Casino Resort
Employment Status
Full Time
Shift
Varies
Specific Work Schedule
Department
Beverage
Beginning Pay Rate
DOE

Beverage Manager

 

JOB DESCRIPTION:

In a competitive market where quality of food, great entertainment, and guest satisfaction can mean everything, the need for exceptional people is where it begins.

We are looking for a dynamic Beverage Manager to carry on our 4 Diamond Guest Service Standards.  If you are looking for a new opportunity, come join our Team!  The Chumash Casino Resort is a premier employer in Santa Barbara County located in the beautiful wine country of Santa Ynez, California.  

The Beverage Manager oversees the resort’s day-to-day beverage operations to include all floor service bars, outlet bars, and floor beverage stations. Ensures compliance with all resort, departmental, and regulatory rules, policies, and procedures relating to alcohol and beverage service. Monitors and manages all beverage areas and Team Members during shift.

Primary Duties, Responsibilities and Tasks:

Ensures all liquor laws are adhered to and enforced by staff at all times.

  • Responsible for all administrative duties and day-to-day operations in the absence of Senior Beverage Manager.
  • Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards established by F&B management.
  • Works with the beverage management in producing a work schedule for all beverage staff to include Beverage Supervisors to ensure maximum productivity.
  • Meets weekly with the Senior Beverage Manager to develop weekly and monthly forecasts of revenues and costs.
  • Maintains monthly inventory and control of all equipment required to operate the department.
  • Reviews controls to ensure costs are in line with forecasts.
  • Performs daily walk throughs of all beverage service bars and floor outlets and makes notations of any deficiencies.
  • Works with other departments to ensure proper execution of liquor service policies.
  • Monitors beverage activities throughout the casino to ensure compliance with all liquor laws.
  • Supervises staff and performs or assists with disciplinary actions, terminations, or other HR-related actions for direct reports.
  • Assists with selection, development, training, and coaching of beverage staff.
  • Ensures beverage staff is in compliance with grooming and uniform policies.
  • Ensures a safe working environment for Team Members.
  • Performs other job-related duties as assigned.

JOB REQUIREMENTS:

 

  • High School Diploma or GED Certification.
  • Bachelor’s Degree in Food Service Management, Hospitality, Marketing or related field preferred.
  • Two years of supervisory/management experience in the Food & Beverage industry.
  • Knowledge of applicable regulations, rules, procedures, and administration relating to beverage operations.
  • Excellent guest service skills; ability to upsell.
  • Excellent interpersonal skills with demonstrated patience and tact.
  • Ability to effectively lead and work within a team.
  • Excellent verbal and written communication skills
  • English language proficiency, including reading, writing, and conversation skills.
  • Must be able to read manuals, event orders, preparation lists, memos, and other written communications; able to write instructions, performance evaluations, etc.; able to lead Team Member meetings, provide summaries to management, and converse effectively with guests.
  • Ability to perform basic mathematical functions, such as add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Proficient in computers, including Microsoft Office programs, e-mail, internet, and point-of-sale systems (Infogenesis experience is preferred).
  • Ability to maintain confidentiality of sensitive information.
  • Ability to establish and maintain effective working relationships with Team Members and guests
  • Able to work at a rapid pace while maintaining attention to detail; ability to multi-task and manage time.
  • Able to maintain composure at times of high volume.
  • Willingness to work flexible schedules and hours, including evenings, weekends, special events and holidays.
  • Must follow safety guidelines and grooming standards.
  • Must maintain uniforms, using proper washing and ironing techniques, if applicable.
  • Must obtain food handler card within 30 days of employment.
  • Must be certified or be able to obtain certification in an approved alcoholic awareness program within 90 days of employment.
  • Must be 21 years of age or older.
  • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
  • Native American hiring preference applies.