Location
Chumash Casino Resort
Employment Status
Full Time
Shift
Varies
Specific Work Schedule
Department
Customer Care
Beginning Pay Rate
$17.00/HR

Customer Care Representative

 

JOB DESCRIPTION:

Starting Pay Rate: $17.00/HR 

 

The Customer Care Representative answers inbound calls from new and existing customers with the goal of increasing business, customer satisfaction, and customer retention. Uses experience and knowledge of the property’s amenities and services to handle general inquiries and problems, to provide information as needed, and to make property-wide reservations, including room, dining, and spa.

 

 

JOB REQUIREMENTS:

Education:

  • High School Diploma or GED Certificate.

Experience:

  • One year of experience in a AAA Four Diamond-rated hotel is preferred.

Additional Requirements:

  • Excellent verbal and written communication skills and phone etiquette.
  • Excellent interpersonal and people skills with demonstrated patience and tact.
  • Must be able to listen effectively.
  • Knowledge of call center technology and general office equipment.
  • Proficient in computers, including the internet and Microsoft Office applications such as Word and Outlook.
  • Must be able to type with accuracy.
  • Must be able to multi-task between multiple software applications.
  • Must be detail-oriented and have strong organizational and follow-up skills.
  • Must be able to evaluate alternatives and make appropriate decisions quickly.
  • Must be able to work independently.
  • Must be able to accomplish assigned tasks within deadlines, despite interruptions.
  • Position will be required to work a varied schedule that may include nights, holidays, and weekends.
  • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
  • Native American hiring preference applies.

About Us:

Chumash Enterprises is one of the premier employers in Santa Barbara County. We excel in providing a “Welcome to Freedom” atmosphere to our Chumash Casino Resort guests, while also offering a high level of care and customer service at our various Chumash-owned properties. For our Team Members, we are a unique employer with a “Free to Be Me” mentality. That means our Team Members have the ability to bring their most unique and individual selves to the workplace. It means they have the freedom to find their own path to success. With more than 1,800 Team Members, we offer a stable, rewarding, and energetic work environment with competitive pay, benefits, exciting growth opportunities, tuition reimbursement and more! 

As our organization grows, new and exciting opportunities continue to develop at all of our properties, including Chumash Casino Resort, Chumash Employee Resource Center, Chumash Gas Station, Santa Ynez Tribal Health Clinic, Tribal Operations, Hotel Corque and The Hadsten.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Consistent with federal law, Native American hiring preference applies.