Location
Chumash Casino Resort
Employment Status
Full Time
Shift
Varies
Specific Work Schedule
Department
Customer Care Center

Customer Care Representative

 

JOB DESCRIPTION:

The Customer Care Representative answers inbound calls from new and existing customers with the goal of increasing business, customer satisfaction, and customer retention. Uses experience and knowledge of the property’s amenities and services to handle general inquiries and problems, to provide information as needed, and to make property-wide reservations, including room, dining, and spa.

JOB REQUIREMENTS:

Education

  • High School Diploma or GED Certificate.

Experience

  • One year of experience in a AAA Four Diamond-rated hotel is preferred.

Additional RequiremeAdditional Requirements

  • Excellent verbal and written communication skills and phone etiquette.
  • Excellent interpersonal and people skills with demonstrated patience and tact.
  • Must be able to listen effectively.
  • Knowledge of call center technology and general office equipment.
  • Proficient in computers, including the internet and Microsoft Office applications such as Word and Outlook.
  • Must be able to type with accuracy.
  • Must be able to multi-task between multiple software applications.
  • Must be detail-oriented and have strong organizational and follow-up skills.
  • Must be able to evaluate alternatives and make appropriate decisions quickly.
  • Must be able to work independently.
  • Must be able to accomplish assigned tasks within deadlines, despite interruptions.
  • Position will be required to work a varied schedule that may include nights, holidays, and weekends.
  • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.

About Us:

Chumash Enterprise is one of the premier employers in Santa Barbara County. We are recognized as a Four-Diamond Resort, but it is our Five-Diamond Guest Service that keeps our guests coming back! With more than 1,800 Team Members, we offer a stable and rewarding work environment with a competitive benefits package, exciting growth opportunities, tuition reimbursement and more. 

As our organization grows, new and exciting opportunities continue to develop at all of our properties including; Chumash Casino Resort, Chumash Employee Resource Center, Chumash Gas Station, Santa Ynez Tribal Health Clinic, Santa Ynez Chumash Tribal Administration, Hotel Corque and Root 246, Kita Wines, Hadsten House Hotel.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Consistent with federal law, Native American hiring preference applies.