Location
Chumash Casino Resort
Employment Status
Full Time
Shift
Varies
Specific Work Schedule
Department
Casino Operations

Experience Manager

 

JOB DESCRIPTION:

In a competitive market where great entertainment and guest satisfaction can mean everything, the need for exceptional people is where it begins.


We are looking for a dynamic Experience Manager to carry on our 5 Diamond Guest Service Standards.  If you are looking for a new opportunity, come join our Team!  The Chumash Casino Resort is a premier employer in Santa Barbara County located in the beautiful wine country of Santa Ynez, California.

The Experience Manager is responsible for customer experience management for the Chumash Enterprise. Plans and executes strategies to improve the value of service provided to guests leading to increased guest satisfaction, engagement, loyalty, and advocacy; and increased revenue growth and profitability.

JOB REQUIREMENTS:

Required Qualifications

Education:

  • Bachelor’s Degree in Business Administration, Marketing, Hospitality, Communications, or related field; or equivalent work experience.

Experience:

  • Three years’ experience in marketing, casino operations, public relations and/or guest service; experience in customer research is a strong plus.
  • Five years’ customer service experience.
  • Brand strategy development and execution experience preferred.

Additional Requirements:

  • A deep understanding of the Chumash brand theme and targeting strategy (or proven ability to gain such understanding quickly).
  • Understanding (or proven ability to quickly acquire understanding) of the Chumash tribal culture and vision.
  • Knowledge of applicable law, regulations, rules, procedures, and administration is preferred.
  • Knowledge of budgeting, planning, control methods, and applications.
  • Proficient in computer systems, including Microsoft Office applications such as Excel and Access, e-mail and Internet.
  • Demonstrated ability to strategically plan, develop and implement new programs and initiatives.
  • Demonstrated analytical skills and research abilities and the aptitude to utilize results for better strategic decision-making.
  • Ability to quickly evaluate alternatives and decide on a plan of action.
  • Able to establish and maintain effective working relationships with outside agencies and vendors.
  • Excellent verbal and written communication skills.
  • Ability to effectively communicate to a variety of audiences using different multi-media environments.
  • Excellent interpersonal skills with demonstrated patience and tact.
  • Exceptional detail and follow-up skills.
  • Able to effectively establish priorities and meet deadlines.
  • Multi-task oriented.
  • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
  • Native American hiring preference applies.