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Job Title: Host/Cashier- Food Court- Full Time
Washington
9827
PA
Entry
Food & Beverage
Full Time
 
Job Description:
Position Purpose & Scope: 
  • Greets guests and suggestively sells food, non-alcoholic and alcoholic beverages
  • Properly processes cash, comp, credit card and other transaction types
  • Directly resolves guest complaints
  • Passes foods from Cooks directly to guests
  • Works in a very high customer volume environment, serving several thousand guests per day
  • Communicates with management in a timely manner regarding guest questions, comments and issues
  • Interacts with the culinary staff to ensure smooth flow of operations
  • Performs other tasks as assigned by management
  • Portions, plates and serves already prepared foods, ice cream, non-alcoholic beverages and draft beer
  • Prepares gourmet coffee beverages, shakes and smoothies
  • Maintains a clean work area in accordance with established standards and procedures
  • Maintains general cleanliness of dining area, tables, beverage and condiment stations
 


Essential Functions and Responsibilities:
  • Greets guests with a smile, friendly manner and a polite salutation
  • Anticipates special needs such as carrying trays and assists guests
  • Answers any questions guests may have
  • Utilizes warm, friendly and diplomatic skills to answer guest inquiries
  • Knows and can communicate information about venues and menus
  • Tenders all guest transactions
  • Reports to Chefs and Managers all food compliments and FOH challenges (quality, timing, temperature) in a timely manner
  • Handles large sums of money, coupons, comps, credit cards and other forms of payment
  • Properly prepares daily drops for cage
  • Inquires about guest satisfaction when bussing tables
  • Wishes guest fond farewell as they depart the restaurant
  • Performs posted side work and other duties as directed by management
  • Maintains a safe and clean environment for guests and co-workers
  • Picks up debris and cleans spills or grease on the floor
  • Offers guests comment cards at the conclusion of the dining experience
  • Communicates with Lead Cashiers Hosts, Cashier Hosts, Managers, Cooks and Chefs about guest requests
  • Informs kitchen of arrival of large parties
  • Cleans tables, chairs and anything else assigned by management in a timely manner
  • Properly portions and assembles on plates (or other serving vessels) ready to eat foods including but not limited to pizza, Italian entrees, soups, ice cream, gourmet coffee, non-alcoholic beverages, draft beer, country style entrees and sides, sandwiches, pastries & baked goods. 
  • Passes prepared food from Cooks to guests
  • Sweeps floors
  • Maintains and uses computerized point-of-sale terminal for closing customer transactions.
  • Supplies guests with information on services and events happening on property
  • Listens to guests comments and resolves complaints
  • Maintains a safe environment for fellow employees and guests
  • Calls Manager on Duty to report any immediate concerns
  • Communicates with other shifts to inform them of operational needs
  • Use departmental cleaning and sanitizing chemicals per OSHA, departmental and manufacturer operating standards
  • Informs management of any product shortages, equipment failures or staffing issues in a timely manner
  • Moves tables and chairs in preparation for various party sizes
  • Cleans Cashier counters, other equipment and floors
  • Checks guest identification to ensures guests are of the legal age to serve alcohol
  • Suggestively sells specials and promotions to guests
  • Requests proper payment from guest where applicable
  • Assists all other team members as necessary in order to provide the best guest service
  • Adheres to all check settlement and food & beverage control procedures
  • Maintains departmental standards of greeting times and quality of service
  • Adheres to all state and local laws referencing the service of food & beverage
  • Entertains guests through polite, professional, friendly conversation
  • Completes daily side work
  • Ensures compliance to all company, Washington County and OSHA rules and regulations as they pertain to the position
  • Maintains clean, well-groomed appearance
  • Maintains sanitary personal hygiene
  • Completes all other job related duties as assigned
  • Reports facilities issues to Management
  • Calls Security for all guest or employee injuries or other Security concerns
  • Resolves guest comp issues
  • Contacts (by phone and in person) Casino Hosts, Player Club and Tables Games Pit in order to resolve guest issue
  • Other tasks as assigned by Management
  • Works special events as volunteered for or assigned
  • Is able to learn quickly intricacies of all venues
  •  Is able to learn menu items and readily explain products and portions to guests 
 
Job Requirements:
Essential Knowledge, Skill and Licensure Requirements:
 
  • Must be able to obtain a Pennsylvania Gaming Control Board license
  • Possession of TIPS or TAM certification
  • Must be 18 years of age or older
  • Must have valid original copy of birth certificate or passport
  • Requires knowledge of Pennsylvania Department of Agriculture – Department of Food Safety and Sanitation regulations
  • Required to be able to read, write and verbally communicate fluently in English
  • Must be able to work well in a team environment
  • Must be personable, warm, friendly and outgoing
  • Must be able to accurately handle cash, count change and process all other tender methods
  • Must be able to complete one guest transaction completely through the point of sale system within 45 seconds.
  • Requires knowledge of cleaning chemicals used in daily performance of duties, their purpose, ratios, toxic value and course of action if ingestion or unprotected contact is made with the chemical/s.
  • Must have basic computer literacy, including 3 months experience using electronic point of sale systems
 


Non-Essential Knowledge and Skills Requirements:
 
  • Basic knowledge of sanitary food handling procedures
  • Possession of Serve Safe certification preferred
  • 3 months work experience in a fast paced, high volume customer service position recommended


 
Relationships:
  • Reports directly to the Assistant Restaurant Managers
  • Reports in succession to Restaurant Manager, Food & Beverage Manager, Director of Food and Beverage, Assistant General Manager, General Manager
  • Indirectly reports in succession to Assistant Food & Beverage Department Managers, Food & Beverage Department Managers
  • May be supervised by a Lead Cashier Host
  • Continuously interacts, assists and works as an integral part of a team with EVS, Security and all Casino Personnel
  • Occasionally interacts with Bartenders, Engineering and Maintenance staff, Entertainment, Health Inspectors, Employee Relations and OSHA inspectors 
 


Essential Physical Requirement:
  • Stands unassisted for substantial periods - 100%
  • Walking at a fast pace forward, backward and laterally unassisted in excess of 3 miles per shift – 100%
  • Bending at the waist – 100%
  • Bending at the knee – 100%
  • Pulling up to 100 lbs – 50%
  • Pushing up to 100lbs – 50
  • Lifting unassisted waist high up to 30 lbs – 100%
  • Reaching to the side, below the waist, waist level, above the waist and above the shoulders – 100%
  • Twisting – 100%
  • Squatting – 100%
  • Kneeling - 50%
  • Normal sense of smell, taste, touch and hearing - 100%
  • Normal range of vision and absence of color blindness - 100%
  • Requires ability to distinguish letters, graphic signs and symbols  - 100%
  • Works in wet, hot (over 90 deg. F), high humidity, noisy environment – 25%
  • Comes in physical contact with soaps, quatinary and/or chlorine based sanitizers – 100%
  • Repetitive motions, including computer pos entry, plating food & beverage, scooping ice cream, walking and cleaning  – 100%
  • Normal hand – eye coordination – 100%
  • Uses caustic cleaning products – 25%
  • Works in low light ( 15 foot candles and less) environments – 25%
  • Works in very loud music environments for 4 – 6 hours (In excess of 110 dB) – 25%
  • Works in very crowded public areas – 100%
  • Works in small service areas with other team mates – 100%
  • Comes in contact with second hand tobacco smoke – 10%
  • Works in very cold (refrigerated) storage 39 degrees F and less) – 10%
  • Works in direct sun light – 10%
  • Occasionally repeatedly lifts 50 lbs.
  • Maintains a clean, sanitary, professional and well groomed personal appearance
 


Measures of Performance:
  • Safety, sanitation, station cleanliness and personal appearance
  • Time and attendance
  • Maintenance of departmental standards and mystery shopper scores
  • No demerits issued by Health Department during inspection of areas of responsibility as they pertain to the assigned duties
  • Production quality & speed
  • Motivation, enthusiasm and energy
  • Team work
  • Communication with supervisors, co-workers and guests
  • Organizational skills and time management
 
Impact on Revenues and Profits:
  • Directly impacts casino revenue by serving as the “hospitality host” for restaurant patrons to ensure that they are well cared for, comfortable and properly served so that the guest is more likely to repeat their Meadows entertainment experience.
  •  Actively up-sells specials and promotions that have a direct impact on departmental revenues and overall company profitability
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