Pit Clerk- PA
The primary purpose of this position is to collate and input data generated by the Floor Supervisors, for the purpose of tracking player activity in the Table Games department. To assist the Floor Supervisors in generating/paying-off table markers, ordering fills and credits, issuing of player rating cards. General filing of required paperwork. Working in accordance with the Pennsylvania Department of Labor & Industry’s Curriculum Guidelines and the PGCB’s minimum proficiency requirements.
Functions and Responsibilities:
Data input - player ratings, openers/closers etc.
Generation/Payment of table markers
Ordering table “fills/credits”
Data input of new players for issuing of player rating cards
Hourly count of players - helps determine future staffing requirements
Re-stocking of pit supplies - rating cards, table inventory cards, etc...
Filing of 24 hour period paperwork
Communicating with Shift Managers, Floor Supervisors, and Main Cage
Obtaining and maintaining a Pennsylvania gaming license
Any other assigned duties and/or tasks.
Essential Knowledge and Skill Requirements:
Basic computer skills
Knowledge and understanding of 10-key and typing techniques
Basic understanding of casino operation
Excellent communication skills with the ability to read, write, and speak in English
Communication/interaction with peers both within, and outside, the department
Ability to work with minimal supervision
Recognition and correction of data errors
Knowledge and awareness of Title 31 guidelines
Essential Physical Requirements:
50% standing, 30% sitting, 20% walking
Proficient typing skills
Carrying and/or lifting up to 20lbs
Normal range of hearing and vision
Normal range of hand mobility and dexterity
Normal range of mobility of neck/arms/hands
Ability to concentrate on tasks
Work to dead-lines in an often fast-paced environment
Ability and willingness to work in a loud, smoky environment.
Shift Managers and Assistant Shift Managers
Casino Cage employees
Player’s Club employees
Measures of Performance:
Inputting of player ratings
Completing necessary paperwork to a deadline
Number of mistakes made that affected customers or a loss of revenue
Carrying out duties with minimal supervision
Impact on Revenues and Profit:
The Pit Clerk helps ensure that the Table Games department runs smoothly and efficiently. Error-free issuance/payment of table markers gets the players “in-action” quicker, thus optimizing revenue potential and, maintaining good customer service which reflects in repeat business. The heavy interaction with the Floor Supervisors allows them (the Floor Supervisors) to conduct their duties in a more efficient manner, and thus helps minimize possible hold-ups with regards to table fills, player rating cards, comp availability and, general customer service; all of which is reflected in revenue and profit potential. The expedient inputting of rating data has a direct relationship with customer service, especially when “giveaway qualifications” are necessary for the customer to receive their reward for playing.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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