Front Desk Attendant - Eastside
Position purpose / scope:
This position is responsible for checking guests in and out of the Hotel and verifying accounts. Other duties include:
Collecting proper cash and/or credit card
Accommodating guest’s requests as needed
Handling guest’s complaints
Posting room charges, paid outs and corrections
Signing in and signing out of individual bank
Balancing posting at the end of the shift
Preparing reports as requested
Sell tickets for events
Functions and responsibilities:
Responsible for sign-in and sign-out of money from the cashier
Check guests in upon arrival
Post money, room charges, paid outs, and corrections
Check guests out upon departure
Prepare a correct and complete cash turn-in bag
Prepare reports as requested
Assist guests with information as requested
Handle guest complaints as needed
Sell and collect money for event tickets
Maintain knowledge of all events in the Casino and Hotel
Provide excellent guest service
Page hotel administrative employees by beeper system
Make hotel reservations
Page guests as necessary in Casino
Treats guests and co-workers with respect and dignity.
Knowledge and skill requirements:
Excellent communication skills
Ability to operate front desk system, ticketing system, 10-key by touch addition machine, and type 35 wpm
Understand and comply with all company and departmental rules, regulations, policies and procedures
Ability to read, write, and communicate verbally in English
Ability to perform basic math
Skill in establishing and maintaining effective working relationships with staff and customers
High School education or equivalent required.
Customer service experience preferred
Bilingual proficiency in verbal and written communications is a plus.
Requires prolonged standing.
Requires the use of office equipment, such as via multi-line hotel telephone system, computer, calculator, fax machine and copy machines.
Requires reaching up to 24 inches.
Ability to lift and carry 50 lbs.
Requires the ability to distinguish letters, number, and symbols.
Requires hand/eye coordination.
Regular, predictable attendance required.
Requires normal vision range and absence of color blindness.
Ability to work in areas which may be unusually hot, cold, noisy, smoky, dimly lit or illuminated.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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