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Job Title: Poker Greeter- Full Time
Washington
10265
PA
Experienced
Table Games
Full Time
 
Job Description:
Position Purpose, Scope, and Impact: 

To provide all guests with the “Ultimate Guest Experience” with courteous, professional and prompt service.  To provide positive and progressive work environments for all Employees through positive interactions and reinforcement.Working in accordance with the Pennsylvania Department of Labor & Industry’s Curriculum Guidelines and the PGCB’s minimum proficiency requirements.



Essential Functions and Responsibilities:
  • Safeguards the assets of the company.
  • Responsible to the Poker Floor Supervisor.   
  • Working knowledge of the customer waiting list.
  • Working knowledge of the game of Poker.
  • Assist with customer seating and answer questions they may have.
  • Greet customers, invite them to play poker and direct them to the Floor Person. Answer all phone inquiries.   
  • Assure the poker podium area is neat and clean at all times.
  • Maintain a high standard of service and guest hospitality.
  • Assist in issuing Player’s Club cards.


Non-Essential:
  • Review and inspect assigned working environment for any and all safety hazards.
  • Keep well informed of all corporate, property and Poker Department policies and/or procedures, upcoming events. 
 
Job Requirements:
Knowledge and Skill Required:
  • Basic mathematic skills.
  • Thorough understanding and working knowledge of all Poker Room promotions and payoffs.
  • Basic understanding of computers.
  • Ability to communicate, understand and read and write the English language.


Physical Requirements:
  • Possess the ability to stand and walk for long periods of time (2 to 4 hour periods).
  • The ability to make sound professional decisions in a noisy and at times confusing environment.
  • Normal range of hearing and vision.
  • Normal range of mobility of neck/arms/hands
  • Ability to concentrate on tasks
  • Ability to lift up to 30 pounds.
  • The ability to retain his/hers composure and professional demeanor in times of Guests and Employee displeasure’s, requests and/or complaints.        
                                  

Relationships:
  • Reports directly to the Poker Floor Supervisor.   
  • Develops close interactions with Employees and Guests. 


Measures of Performance:
  • The ability to develop a proactive relationship with all Guests and deal effectively with their requests.
  • Annual performance appraisals.
  • Frequency of Guests complaints.
  • Guests and Employee survey results.
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