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Current Borgata team member
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Job Code
Employment Status
Full Time
Travel Involved

Front Desk Representative

Job Description

The Front Desk Representative registers customers & takes complete information upon customer arrival.

  • This position does not have authority for discretionary comping decision authorization and cannot change any player rating information in the system
  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property
  • Comply with all departmental & Company Policies including Borgata’s business ethics guidelines
  • Responsible for maintaining accurate property information through daily use of talent portal, email & other forms of communication.
  • Registers customers & takes complete information upon customer arrival
  • Maintains cash bank & prepares daily deposit of funds in hotel bank & is responsible for the immediate posting of cash payments & provides LMS generated cash receipts for customer records
  • Makes necessary baggage arrangements according to hotel procedures
  • Responsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedure
  • Cashes checks for registered customers in compliance with hotel policy
  • Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurants
  • Informs hotel customer about the properties services
  • Follows in-house procedures to help ensure the security of customers & employees
  • Prepares envelopes with keys & coupons for buses & groups
  • Greets bus in the Porte Cochere & distributes keys
  • Handles customer concerns & upholds The Borgata’s commitment to customer service
  • Performs other duties as assigned
  • Cannot change any player rating information in the system (LMS & ACSC)
  • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, & stress related to servicing customers in a high pressure & fast paced environment
  • Must be able to work holidays & weekends, as well as flexible shifts and/or unusual hours
  • Must be able to stand for an entire shift

Job Requirements

  • High School Diploma or Equivalent is required
  • Prior cash handling & customer service experience is preferred
  • Computer related experience desired, including LMS & ACSC