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Job Code
Employment Status
Full Time
Travel Involved

Retail Sales Associate

Job Description

  • Assists customers select merchandise by explaining the features and benefits of each product
  • Sells merchandise.
  • Provides superior customer service before, during and after the sale in person and over the telephone.
  • Promotes the My Borgata Rewards Club.
  • Responsible for maintaining and exceeding sales goals.
  • Gain product and sales knowledge through various manufacturers and in-house training programs.
  • Participate in comprehensive training that includes: company history and corporate culture, selling techniques and customer service skills.
  • Assists customers, handles customer relations issues and promote a positive shopping experience.
  • Participate in Loss Prevention programs and systems, complete all cash control procedures, analyze reports, identify and react to shoplifters, ensure price accuracy and protect store assets.
  • Assists in preparing store for physical inventory
  • Meets store and individual performance targets.
  • Provides answers to customer inquiries concerning billing, returns and other general service related issues.
  • Resolves service related problems for customers.
  • Insures all customer satisfaction goals, revenue, income and specific financial objectives are met.
  • Act as liaison with other internal Borgata departments (i.e., Security, IT, EVS, Facilities, Talent, etc.) to insure effective operation of retail outlets
  • Serve as role model for customer interaction.
  • Promote positive customer relations for all customers by providing prompt, courteous and efficient service
  • Solicit feedback from customers in an effort to evaluate, reward and improve
  • Knowledgeable and informed regarding general resort programs and services
  • Maintain knowledge and understanding of updated and cutting edge thinking as it relates to retail products
  • Actively develop good customer/member relations and seek feedback for use in program improvements
  • Monitor and maintain the cleanliness and orderliness of all areas.
  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property
  • Perform other related duties as assigned by the Supervisor
  • Comply with all departmental and Company policies
  • Comply with all New Jersey /CCC regulatory requirements
  • Maintain confidentiality of all Borgata proprietary information
  • Maintain accurate property information through daily use of talent portal, email and other forms of communication
  • Exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a fast paced environment
  • Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas
  • Must be able to work holidays, weekends, and flexible shifts/hours
  • Must be able to lift up to 50 pounds
  • Physically capable of using the required equipment and/or tools specific to position

Job Requirements

  • Minimum of one to two years of sales experience in a retail environment
  • High school diploma or equivalent combination of training and experience preferred.
  • Excellent Communication, organizational and mathematical skills
  • Ability to operate a cash register
  • Ability to interact with all levels of internal and external customers and personnel.
  • Experience in high quality, luxury-oriented resort, destination and/or retail store.
  • Strong administrative skills.
  • Must possess thorough knowledge of all Microsoft Office applications including Outlook.
  • Demonstrate professional verbal, telephone and written communication skills and etiquette.
  • Warm, enthusiastic manner, with excellent interpersonal and customer relations skills