Job Code
Employment Status
Full Time
Travel Involved

Casino Cashiering Floor Supervisor

Job Description

Supervises casino cashiering personnel to insure efficient operations in providing excellent customer relations .

  • Creates a memorable guest and employee experience by effectively aligning the people, product and processes to deliver on the promises made to our internal and external guests.  

  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property 

  • Maintains the utmost in integrity and the highest caliber of customer service.   

  • Develops enduring professional relationships with guests, promotes positive public relations, and presents one’s self as a credit to the Borgata organization 

  • Ensures that all activities reflect the policies, philosophies and regulations of the Company/property/ department as well as compliance with DGE regulations 

  • Supervises cashiers, bankers, and technicians assigned to  the slot booth operations to ensure compliance with existing policies and procedures, with an emphasis on customer service 

  • Technical responsibilities include, but are not limited to, issuance of checks   

  • Hand pay jackpots, verifying jackpot transactions, and cash transactions in accordance with state and federal guidelines 

  • Adhere to all Federal and State regulatory compliance guidelines relating to gaming and licensee requirements 

  • Adheres to all Title 31 Currency Transaction Reporting & Suspicious Activity Reporting requirements 

  • Circulates assigned area and observes staff performing normal job duties, offering positive and corrective feedback as needed 

  • Monitors team members in order to assess training needs 

  • Oversees and makes recommendations to the scheduling of personnel 

  • Oversees the issuance of work tools and keys to gaming assets, maintains the integrity of all cashiering activities 

  • Responsible for ensuring all kiosk machines (TR’s & JP’s) are operating within DGE regulation  and Borgata  internal controls, company policies, and procedures 

  • Assist in drop, replacement and maintenance of the Kiosk on a daily basis 

  • Ability to operate calculators, currency counters, jet sorts, ticket redemption and Jackpot machines and strap counters 

  • Ability to work under sometimes stressful situations with customers and large sums of money 

  • Must be mobile to work all areas 

  • Ability to visually identify people, documents, equipment and their relevant parts 

  • Must be able to work holidays and weekends, as well as flexible shifts and/ or unusual hours 

  • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment 

  • Stand an entire shift and move throughout the casino 

  • Any additional duties as assigned by the Kiosk Manager or Shift Manager on duty and above 

Job Requirements

  • Previous customer service and/or cashiering experience preferred
  • Excellent telephone etiquette and communication skills
  • Warm, enthusiastic and hospitable personal manner
  • Good organizational skills and detail orientation