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Job Code
Employment Status
Part Time
Travel Involved

Crowd Control Specialist - Part Time

Job Description

Observe, report, question and possibly detain customers who you have reasonable belief a crime was committed on property

  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the department and the property of Borgata.
  • Acts as a role model to all team members and always presents oneself as a credit to Borgata and encourages others to do the same
  • Promotes positive public relations and creates and enjoyable atmosphere for all customers
  • Patrols place of entertainment to preserve order among customers and to protect assets
  • Respond to all emergencies, i.e., fire alarms, medical aid, criminal, etc. to give necessary assistance
  • Running up a fire escape, assist in evacuating customers, attempting to revive a customer utilizing CPR
  • Observe and interact with customers engaged in disorderly, suspicious and/or tumultuous behavior
  • Ejects customers with justifiable force if necessary
  • Responsible for enforcing and reporting violations in Borgata’s policy and procedures in relation to fellow team members
  • Practice teamwork and support fellow team members to create an energized, positive work atmosphere
  • Performs executive protection escorts when directed
  • Obtains necessary information, compiled from incidents, to document and complete incident reports
  • Assures Crowd Control Specialists remain on their assigned post and are performing their responsibilities to their full capacity
  • Takes responsibility and leadership as a first responder to incidents
  • Assures that their designated area meets all fire regulation standards
  • Warns customers guilty of infractions (policy and laws) and reports that activity to their supervisor.
  • Detailed report documentation of all incidents relating to the property, customers and team members
  • Complies with all departmental and Company policies
  • Maintain a high level of personal integrity and moral conduct free of any questionable association
  • Provide and create a customer experience that exceeds expectations and builds loyalty
  • Practice excellent grooming and uniform standards
  • Must display friendly, courteous and polite behavior at all times
  • Complies with all New Jersey regulatory requirements 

Job Requirements

  • High school diploma or equivalent required and must be at least 18 years of age
  • Previous experience in hotel/casino or law enforcement experience preferred
  • Use of Force and Liquor Liability Training required 
  • Must be professional and have a well-groomed appearance
  • Must have the ability to effectively communicate in English
  • Must be able to handle all types of customer related situations
  • Good written and communication skills and the ability to investigate incidents and complete written reports as instructed
  • Must be fun, energetic, outgoing and personable