Job Code
Employment Status
Full Time
Food & Beverage
Travel Involved

Asst General Mgr - American Grille

Job Description

The Assistant Gerneral Manager assists the General Manager with food/beverage menu development, service standards, budgeting, P&L analysis, entertainment, food quality, payroll, supply inventories, sanitation of bars and restaurant, development of hourly staff and Restaurant Managers, as well as maintaining positive staff morale.



  • Creates and ensures a fresh, positive and exciting environment where sanitation, flawless delivery and execution of product excellence and service are paramount.
  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property.
  •  Accountable for and dedicated to ensuring service commitments, standards/expectations, financial goals, and  policies/procedures are consistently upheld.
  • Builds rapport, commitment, and loyalty with team members and customers.
  • Must adhere to the Borgata Policies and Procedures.
  • Responsible for the overall operation of the outlet in the absence of the General Manager.
  • Must be able to make decisions, direct staff, and ensure standards/expectations are being met in the absence of the General Manager.
  • Ensures that service is carried out in accordance with established policy
  • Hires and discharges personnel according to established personnel policies and procedures.
  • Assists General Manager with training and evaluating all restaurant personnel including salaried and hourly team members and enforces food and beverage policies and procedures.
  • Ensures sanitation compliance throughout restaurant/bar.
  • Handles customer complaints.
  • Responsible for meeting profit goals.
  • Responsible for compliance with all regulatory requirements within area of responsibility.
  • Promotes positive public/employee relations at all times.
  • Maintains a clean, safe, hazard-free work environment within area of responsibility.
  • Performs all other related and compatible duties as assigned.
  • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.

Job Requirements


  • Bachelor’s degree from a four year college or university in a related field, three to five years’ experience in full service restaurant management, or equivalent combination of education and experience is required.
  • Must be able to effectively communicate in English.
  • Must be able to stand and walk for an entire shift and be able to move throughout the Casino/Hotel areas.
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
  • Must be able to lift up to 25 lbs.
  • Must be able to work in cold and warm temperatures as needed including but not limited to Garde Manger areas, kitchen lines, walk-in refrigerators/freezers, beer dispensing room, wine chilling rooms, champagne rooms, dish/pot wash rooms, etc.
  • Ability to work in an environment where water, grease/oil, food, beverages, chemicals, will be present in different capacities.