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Current Borgata team member
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Job Code
Employment Status
Full Time
Travel Involved

Guest Room Attendant

Job Description

Ensures that assigned guest room has been vacated and proceeds to clean and service room in specified procedures, including dusting, vacuuming, cleaning bathroom, mirrors, emptying trash, making beds, replenishing towels and supplies, and any other tasks needed to ensure our guests experience a pleasing impression when coming to Borgata

  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property.
  • Work with both guests and fellow team members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service
  • Present oneself in a neat and clean appearance according to the operational standards set forth by Hospitality
  • Conducts oneself in a manner that is a credit to the Borgata and encourages others to follow
  • Maintains confidentiality of all Borgata proprietary information
  • Ensures that all equipment is retrieved and safely returned to its proper designated storage area after completion of assignments
  • Reports any maintenance problems with the equipment, property or guest needs to Supervisor
  • Stand for an entire shift and be able to move throughout the hotel areas
  • Work holidays, weekends, and flexible shifts/hours
  • Using feet and legs and hands and arms. Body agility is emphasized
  • Maintain stable balance at all times while ascending, descending stooping, crouching, reaching in any direction
  • Visual acuity is required to perform an activity such as but not limited to: moving furniture, stocking supplies, moving carts, trash containers, and to thoroughly perform assignments accurate, and neatly
  • Function in narrow aisles, close quarters or passageways
  • Consistently replace paper products inside dispensers
  • Operate commercial washer and drier, loading wet and soiled rags, mop heads, unloading wet rags, mop heads after washed and unloading into the drier. Unloaded and sort by items
  • Replace supplies, fill cadies, and fill spray bottles with chemical using departmental chemical dispenser unit, bag mop heads, rags and or trash bags
  • Clean up bodily fluids following proper training and departmental procedures
  • Use of the required equipment and/or tools specific to the job such as; dust pan, broom, spray bottles, rags, dusters, cleaning brushes, all type of vacuums, razor scrappers, green scrubbers, mop head with pole, pumice stick, toilet brush, eyewear, respirator, steam machine, utility cart, mop bucket, trash containers, hand truck, gloves, electric extension cords, bio-hazard personal protection
  • Responsible for the security of assigned guest room keys
  • Replenishes supplies where needed, maintaining housekeeping cart and linen and  supply closet areas neat and fully stocked
  • Perform other related duties as assigned

Job Requirements

  • Must be guest oriented. 
  • Previous experience is helpful. 
  • Must demonstrate good verbal and interpersonal communications skill.