Job Code
Employment Status
Full Time
Slot Operations
Travel Involved

Assistant Shift Manager

Job Description

The Assistant Shift Manager Slots oversees the day-to-day operations of Slot Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed.


  • Creates a memorable guest and employee experience by effectively aligning the people, product, and processes that are the foundation of the Borgata culture.   

  • Maintains the utmost integrity, promoting the highest caliber of customer service.  

  • Develops enduring relationships with guests, promotes positive public relations and presents one’s self as a credit to the Borgata organization. 

  • Assists the Shift Manager, assuming those responsibilities to cover days off, vacations, and other times as needed. 

  • Extends complimentary services to players when appropriate and within established guidelines. 

  • Effectively develop and mentor hourly employees to support employee’s career goals and to ensure all departmental standards and goals are understood and met. 

  • Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline, and ensure the proper documentation of all actions taken for assigned staff members. 

  • Works to improve operations through ongoing evaluation of work processes and available resources.   

  • Assists in the development of the department's strategic operating plan and capital budget.  

  • Develops training programs with an emphasis on customer service and supervisory leadership utilizing S.H.O.W. 

  • Assists with department staffing levels, making appropriate adjustments and recommendations to scheduling personnel on all shifts. 

  • Monitors existing internal controls for efficiency and effectiveness.  

  • Research and resolve guest and / or employee issues effectively and professionally. 

  • Attends guest functions with premium players and addresses problem situations that cannot be resolved by subordinates. 

  • Manage, organize, and complete assigned projects with attention to detail within established deadline. 

  • Delegate job duties and tasks to employee’s utilizing S.H.O.W. as the basis for guest engagement. 

  • Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for. 

  • Protect the confidentiality of company files and documents under immediate control. 

  • Develops a strong working relationship with all department employees through open communication and an approachable demeanor. 

  • Ensures that all department activities reflect the policies, philosophies and regulations of the company/property/department as well as compliance with all CCC and DGE regulations. 

  •  All duties are to be performed in accordance with departmental and property policies, practices, and procedures. 

  • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. 

Job Requirements


  • High School diploma or equivalent preferred.  

  • Four years’ experience in Slot Operations.  

  • Must possess a valid NJ casino license or have the ability to obtain one. 

  • Ability to communicate both orally and written, logically and independently plan and organize, direct a workforce, providing support to set and achieve high standards of performance.  

  • Must have professional appearance and demeanor. 

  • Maintain a professional, neat, and well-groomed appearance, adhering to company standards. 

  • Excellent customer service skills. 

  • Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. 

  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. 

  • Must be able to lift up to 25 lbs.