Job Code
Employment Status
Full Time
Travel Involved

Casino Controller

Job Description

The Casino Controller is responsible for all functions of casino accounting, casino cashiering, hard count, soft count, regulatory compliance, internet gaming compliance and casino collections areas.


  • Ability to understand and interpret the New Jersey Casino Control Act and related gaming regulations as well as other applicable state and federal laws and regulations that related to gaming activity.
  • Ensures that procedures for all gaming related departments comply with approved internal controls that comply with NJ gaming regulations
  • Interaction with all government agencies and outside auditors relating to casino activities.
  • Ensures proper calculation of land-based and online casino, sports book, and race book revenues and related gaming and withholding taxes.
  • Utilizes technology effectively to accomplish objectives.
  • Ensures development and effective performance of direct report staff.
  • Designs and issues internal management reports.
  • Manages department expenses within budgeted limits. Forecasts expenses for future periods.
  • Analyzes operational results, customer service scores and initiates change for maximum efficiency.
  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property.
  • Maintains confidentiality of all Borgata trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
  • Other duties as assigned by the Senior Vice President of Finance or designee.
  • Coordinates casino accounting activity with casino operational departments in the proper completion and control of related documents in accordance with state regulations and internal controls.
  • Creates a memorable guest and employee experience by effectively aligning the people, product, and processes to deliver on the promises made to our internal and external guests.
  • Maintains the utmost in integrity and the highest caliber of customer service.
  • Develops enduring professional relationships with the  New Jersey Division of Gaming Enforcement and Casino Control Commission, promotes positive public relations, and presents one’s self as a credit to MGM Resorts International and the Borgata.
  • Oversees the intake, research and response to all customer inquiries and complaints regarding internet gaming and sports.  
  • Responsible for staffing, training and directing all casino accounting departments.
  • Must be able to communicate effectively with all company departments.
  • Must be mobile to work all areas.
  • Ability to visually identify people, documents, equipment and their relevant parts.
  • Sets standards for customer courtesy and service for the casino accounting department.
  • This position functions as the Casino Controller in accordance with New Jersey gaming regulations.
  • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.

Job Requirements


  • Bachelor's degree in Business or related discipline from four-year college preferred.
  • Five to seven years of related experience in a Financial Management role or equivalent combination of education and experience.
  • Strong organizational, motivational and managerial skills required.
  • Ability to qualify for NJ casino key license.
  • Must possess excellent oral and written skills and have the ability to logically and independently.
  • plan, organize, and complete assigned task, must have well developed inter-personal skills, show initiative and the ability to set and achieve high standards of performance.
  • Excellent analytical, problem solving, critical thinking and decision making skills.
  • Must be able to work holidays and weekends, as well as flexible shifts and/ or unusual hours.