Job Code
Employment Status
Full Time
Travel Involved

Security Officer

Job Description

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property 

Acts as a role model to all team members and always presents oneself as a credit to Borgata and encourages others to do the same 

Promotes positive public relations and creates and enjoyable atmosphere for all customers 

Respond to all emergencies, i.e., fire alarms, medical aid, criminal, etc. to give necessary assistance 

Running up a fire escape, assist in evacuating customers, attempting to revive a customer utilizing CPR and pursuing individuals who have committed a crime on our property 

To patrol and observe all public areas, team member service areas and company grounds for the safety of all our customers and team members.  May include observation from a location on the exterior of the building and reporting to security dispatch, via radio or telephone, any suspicious vehicles, smoke, etc 

Respond to all disturbances with the intent to defuse the incident beginning with a calming verbal exchange but must be prepared to become involved in a physical confrontation when necessary 

Must always remain alert and never become complacent 

Observe, report and take action as directed by the Security Shift Supervisor on all suspicious unusual situations, undesirables, minors, etc. throughout the complex 

Responsible for enforcing Borgata’s rules for team members and other persons and to protect the property 

Responsible for the movement and protection of company funds throughout the premises, including but not limited to lifting 40 lb. bags of coins, 20 lb. Boxes of casino chips and assist in pushing a 1,000 lb. Cart of coins, etc 

Detailed report documentation of all incidents relating to the property, guests and team members as directed by the Security Shift Supervisor 

Maintain interaction with all departments, team members and customers to ensure a favorable line of communication.  Escort team members to and from their vehicles when requested 

Have a working knowledge and enforcement of all laws, policies and procedures, governing the actions of customers and team members 

Complies with all departmental and Company Policies 

Maintain a high level of personal integrity and moral conduct free of any questionable association 

Provide and create a customer experience that exceeds expectations and builds loyalty 

Practice teamwork and support fellow team members to create an energized, positive work atmosphere 

Practice excellent grooming and uniform standards.  Overall appearance is to be immaculate and nametags will be worn at all times 

Must display friendly, courteous and polite behavior at all times 

Complies with all New Jersey regulatory requirements 

Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment 

Requires acute sense of smell and sound, ability to talk on and hear a two-way radio and telephone 

Visual Acuity correctable to 20/20, normal color, peripheral and night vision 

Tolerate varying conditions of noise level, temperature, illumination and air quality 

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas 

Must be able to work under adverse conditions, including overtime, evenings, weekends, holidays and testify in court on and off duty 

Contact with team members and customers 

Job Requirements

Must be at least 21 years of age 

High school diploma or equivalent required and must be at least 18 years of age 

Previous casino security or law enforcement experience desired (may be waived if all other requirements are met) 

Must be professional, well-groomed appearance  

The ability to effectively communicate in English 

Must be able to handle all types of guest related situations 

Basic arithmetic skills required which include adding, subtracting, dividing and multiplying 

Must be able to investigate incidents and complete written reports as instructed 

A valid New Jersey driver's license required