Job Code
Employment Status
Full Time
Travel Involved

Director Workforce Management

Job Description

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.



The primary responsibility of the Director of Workforce Management is to plan, direct and oversee the activities of the Workforce Management department. The Director is responsible for ensuring that the Workforce Management department manages the scheduling process for the entire property. The Director will make and influence decisions concerning the operations of all departments within the property. This process will be managed to have proper staffing in all departments to be most efficient while providing exceptional guest service.



Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.

Provide leadership in the development of the Workforce Management department.

Act as property contact with respect to all facets of scheduling including vacation approvals, forecasting and analytical reporting.

Ensure all property schedules are followed accordingly and follow up with property leadership on exception reporting.

Manage relationships with property leadership to develop strong communication channels between Workforce Management and operating departments.

Maintain, troubleshoot and upgrade Virtual Roster Scheduling System and any other IT Systems.

Ensure all scheduling is in compliance with all collective bargaining agreements and state and federal labor laws.

Provide labor reporting to Property Senior Management.

Develop standards and assign goals for Workforce Management.

Perform other job-related duties as requested.



Workforce Management Specialists

Job Requirements


Bachelor’s degree in a related field, or equivalent experience.

Four (4) years of relevant experience.



Master’s Degree in Business Administration.

Working Knowledge of Virtual Roster Scheduling.

Previous experience working in a similar resort setting.

Previous experience working with all levels of management including senior executive.

Previous experience developing productivity and guest service standards.



Strong understanding of Collective Bargaining agreements as well as state and federal labor laws.

Ability to plan, organize and execute multiple projects timely and accurately Standardized Job Description.

Strong analytical and problem-solving skills.

Proactive style while maintaining professionalism in dealing with sensitive and confidential matters.

Able to lead and mentor a team.

Ability to make sound decisions related to labor standards and staffing efficiency.

Excellent customer service skills.

Interpersonal skills to effectively communicate with all business contacts.

Ability to effectively communicate in English, in both oral and written forms



*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please click the following link:,aspx

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