Job Code
Employment Status
Full Time
Travel Involved

Learning & Development Partner

Job Description

It is the primary responsibility of the Learning & Development Partner to perform a variety of duties to support the mission and vision of MGM Resorts by implementing, facilitating, and evaluating offerings geared at training within the specific operational departments. Ensure the mission of Diversity and Inclusion is engrained as part of MGM Resorts International training and culture while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations and ordinances as well as departmental and MGM Resorts policies, practices, and procedures.


Manage the implementation of new hire orientations, manager onboarding and core learning experiences.

Partners with Guest Experience and internal division leaders to assess leadership development needs based on guest feedback and department productivity reporting.

Leverage a world‐class technology platform for learning delivery and measurement to enable capability development programs, dashboards for leaders to measure team member capabilities, compliance, and skills gaps to advance the overall operations and value of learning.

Track statistics, metrics and ROI and create additional learning and performance metrics as required to qualify expense ratio to initiatives.

Produce, compile and evaluate pre‐ and post‐course data for measurement of learning quality, participation, satisfaction, performance and business impact.

Develop and recommend alternative training methods if needed.

Design and generate data reporting, information and documentation in the learning management system.

Engage in self‐directed work, create and maintain timetables for projects, manage deadlines and resources, and work with a wide degree of creativity and latitude as well as minimal supervision.

Manage staff support for training center operations with classroom set‐up and break down, material preparation, scheduling, inventory ordering, and resource allocation.

Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.

Advise employees on professional development opportunities, such as courses offered on the educational assistance program as well as career advancement programs, etc.

Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Perform other job related duties as assigned.

Job Requirements

Bachelor’s degree or equivalent work experience

5+ years adult learning/training/facilitation experience

Previous experience working in a similar resort setting.

Strong capabilities in public speaking, facilitation and communication skills to be leveraged in small and large group settings

Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes including Diversity Champion Workshop with the capacity to engage adult learners

Excellent planning, time management, communication, decision making, presentation, organization and interpersonal skills

Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive level

Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional relationship with a diverse workforce

Possess & utilize good working knowledge of computer software to include MS Word, Excel, PowerPoint and Outlook and/or equivalent

Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management

Embrace the diversity principles though participation in related events, company sponsored volunteer opportunities, acts as a mentor and models the standards

Travel off property and represent MGM Resorts University

Possess effective time and project management skills, and work well both individually and as a member of a team

Maintain a professional, neat and well‐groomed appearance, adhering to MGM Resorts standards.

Excellent customer service skills.

Interpersonal skills to effectively communicate with all business contacts.

Ability to effectively communicate in English, in both oral and written forms.