It is the primary responsibility of the Learning & Development Partner to perform a variety of duties to support the mission and vision of MGM Resorts by implementing, facilitating, and evaluating offerings geared at training within the specific operational departments. Ensure the mission of Diversity and Inclusion is engrained as part of MGM Resorts International training and culture while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations and ordinances as well as departmental and MGM Resorts policies, practices, and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Manage the implementation of new hire orientations, manager onboarding and core learning experiences.
Partners with Guest Experience and internal division leaders to assess leadership development needs based on guest feedback and department productivity reporting.
Leverage a world‐class technology platform for learning delivery and measurement to enable capability development programs, dashboards for leaders to measure team member capabilities, compliance, and skills gaps to advance the overall operations and value of learning.
Track statistics, metrics and ROI and create additional learning and performance metrics as required to qualify expense ratio to initiatives.
Produce, compile and evaluate pre‐ and post‐course data for measurement of learning quality, participation, satisfaction, performance and business impact.
Develop and recommend alternative training methods if needed.
Design and generate data reporting, information and documentation in the learning management system.
Engage in self‐directed work, create and maintain timetables for projects, manage deadlines and resources, and work with a wide degree of creativity and latitude as well as minimal supervision.
Manage staff support for training center operations with classroom set‐up and break down, material preparation, scheduling, inventory ordering, and resource allocation.
Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
Advise employees on professional development opportunities, such as courses offered on the educational assistance program as well as career advancement programs, etc.
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Perform other job related duties as assigned.
