Job Code
Employment Status
Full Time
Travel Involved

Security Officer

Job Description

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the department and the property of Borgata.

Respond to all emergencies; i.e., fire alarms, medical aid, criminal, etc. to give necessary assistance.

Running up a fire escape, assist in evacuating customers, attempting to revive a customer utilizing CPR and pursuing individuals who have committed a crime on our property.

To patrol and observe all public areas, associate service areas and company grounds for the safety of all our customers and associates.

May include observation from a location on the exterior of the building and reporting to security dispatch, via radio or telephone, any suspicious vehicles, smoke, etc.

Respond to all disturbances with the intent to defuse the incident beginning with a calming verbal exchange, but must be prepared to become involved in a physical confrontation when necessary.

Must always remain alert and never become complacent.

Observe, report and take action as directed by the Security Shift Supervisor on all suspicious unusual situations, undesirables, minors, etc. throughout the complex.

Responsible for enforcing Borgatas rules for associates and other persons and to protect the property.

Responsible for the movement and protection of company funds throughout the premises, including but not limited to lifting 40 lb. bags of coins, 20 lb. boxes of casino chips and assist in pushing a 1,000 lb. cart of coins, etc.

Detailed report documentation of all incidents relating to the property, guests and associates as directed by the Security Shift Supervisor.

Maintain interaction with all departments, associates and customers to ensure a favorable line of communication.

Escort associates to and from their vehicles when requested.

Have a working knowledge and enforcement of all laws, policies and procedures, governing the actions of customers and associates.

Complies with all departmental and Company Policies.Maintain a high level of personal integrity and moral conduct free of any questionable association.

Provide and create a customer experience that exceeds expectations and builds loyalty.

Practice teamwork and support fellow associates to create an energized, positive work atmosphere.

Practice excellent grooming and uniform standards.

Overall appearance is to be immaculate and nametags will be worn at all times.

Must display friendly, courteous and polite behavior at all times.

Complies with all New Jersey regulatory requirements.

Job Requirements

High school diploma or equivalent required and must be at least 18 years of age.

Previous casino security or law enforcement experience desired (may be waived if all other requirements are met).

Must be professional, well-groomed appearance and be able to speak, understand, and write English.

Must be able to handle all types of guest related situations.

Basic arithmetic skills required which include adding, subtracting, dividing and multiplying.

Must be able to investigate incidents and complete written reports as instructed.

A valid New Jersey driver's license required.