Job Code
Employment Status
Full Time
Travel Involved

Security Specialist

Job Description

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the department and the property of Borgata.

Acts as a role model to all associates and always presents oneself as a credit to Borgata and encourages others to do the same

Promotes positive public relations and creates and enjoyable atmosphere for all customers

Respond to all emergencies, i.e., fire alarms, medical aid, criminal, etc. to give necessary assistance Running up a fire escape, assist in evacuating customers, attempting to revive a customer utilizing CPR and pursuing suspects who have committed a crime on our property

To patrol and observe all public areas, associate service areas and company grounds for the safety of all our customers and associates.  May include observation from a location on the exterior of the building and reporting to security dispatch, via radio or telephone, any suspicious vehicles, smoke, etc

Respond to all disturbances with the intent to defuse the incident beginning with a calming verbal exchange but must be prepared to become involved in a physical confrontation when necessary

Must always remain alert and never become complacent

Observe, report and take action as directed by the Security Shift Supervisor on all suspicious unusual situations, undesirables, minors, etc. throughout the complex

Responsible for enforcing Borgata’s rules for associates and other persons and to protect the property

Responsible for the movement and protection of company funds throughout the premises, including but not limited to lifting 40 lb. bags of coins, 20 lb. Boxes of casino chips and assist in pushing a 1,000 lb. Cart of coins, etc

Detailed report documentation of all incidents relating to the property, guests and associates as directed by the Security Shift Supervisor

Completes daily checks of stairwells, fire equipment and reports same to Security management

Assist Security Shift Supervisor in handling reports for Risk Management and Investigations

Assume Fire Command Officer duties when needed

Maintain interaction with all departments, associates and customers to ensure a favorable line of communication.  Escort associates to and from their vehicles when requested

Have a working knowledge and enforcement of all laws, policies and procedures, governing the actions of customers and associates

Complies with all departmental and Company Policies

Maintain a high level of personal integrity and moral conduct free of any questionable association

Provide and create a customer experience that exceeds expectations and builds loyalty

Practice teamwork and support fellow associates to create an energized, positive work atmosphere

Practice excellent grooming and uniform standards.  Overall appearance is to be immaculate and nametags will be worn at all times

Must display friendly, courteous and polite behavior at all times

Complies with all New Jersey regulatory requirements

Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

Requires acute sense of smell and sound, ability to talk on and hear a two-way radio and telephone

Visual Acuity correctable to 20/20, normal color, peripheral and night vision

Tolerate varying conditions of noise level, temperature, illumination and air quality

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas

Must be able to work under adverse conditions, including overtime, evenings, weekends, holidays and testify in court on and off duty

Contact with associates and customers 

Job Requirements

High school diploma or equivalent required and must be at least 21 years of age

Two years of casino security or law enforcement experience required

Must be professional, well-groomed appearance and be able to speak, understand, and write English

Must be able to handle all types of customer related situations. Above average written and communication skills and the ability to investigate incidents and complete written reports as instructed

Basic arithmetic skills required which include adding, subtracting, dividing and multiplying

Computer and typing skills desired

A valid New Jersey driver's license required