Job Code
316537
Employment Status
Full Time
Category
Security


Security Specialist

Job Description

JOB DESCRIPTION AND RESPONSIBLITIES:

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property.

Acts as a role model to all associates and always presents oneself as a credit to Borgata and encourages others to do the same.

Promotes positive public relations and creates and enjoyable atmosphere for all customers.

Respond to all emergencies, i.e., fire alarms, medical aid, criminal, etc. to give necessary assistance Running up a fire escape, assist in evacuating customers, attempting to revive a customer utilizing CPR and pursuing suspects who have committed a crime on our property.

To patrol and observe all public areas, associate service areas and company grounds for the safety of all our customers and associates.  May include observation from a location on the exterior of the building and reporting to security dispatch, via radio or telephone, any suspicious vehicles, smoke, etc.

Respond to all disturbances with the intent to defuse the incident beginning with a calming verbal exchange but must be prepared to become involved in a physical confrontation when necessary.

Must always remain alert and never become complacent.

Observe, report and take action as directed by the Security Shift Supervisor on all suspicious unusual situations, undesirables, minors, etc. throughout the complex.

Responsible for enforcing Borgata’s rules for associates and other persons and to protect the property.

Responsible for the movement and protection of company funds throughout the premises, including but not limited to lifting 40 lb. bags of coins, 20 lb. Boxes of casino chips and assist in pushing a 1,000 lb. Cart of coins, etc.

Detailed report documentation of all incidents relating to the property, guests and associates as directed by the Security Shift Supervisor.

Completes daily checks of stairwells, fire equipment and reports same to Security management.

Assist Security Shift Supervisor in handling reports for Risk Management and Investigations.

Assume Fire Command Officer duties when needed.

Maintain interaction with all departments, associates and customers to ensure a favorable line of communication.  Escort associates to and from their vehicles when requested.

Have a working knowledge and enforcement of all laws, policies and procedures, governing the actions of customers and associates.

Complies with all departmental and Company Policies.

Maintain a high level of personal integrity and moral conduct free of any questionable association.

Provide and create a customer experience that exceeds expectations and builds loyalty.

Practice teamwork and support fellow associates to create an energized, positive work atmosphere.

Practice excellent grooming and uniform standards.  Overall appearance is to be immaculate and nametags will be worn at all times.

Must display friendly, courteous and polite behavior at all times.

Complies with all New Jersey regulatory requirements.

Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.

Requires acute sense of smell and sound, ability to talk on and hear a two-way radio and telephone.

Visual Acuity correctable to 20/20, normal color, peripheral and night vision.

Tolerate varying conditions of noise level, temperature, illumination and air quality.

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.

Must be able to work under adverse conditions, including overtime, evenings, weekends, holidays and testify in court on and off duty.

Contact with associates and customers.

Job Requirements

QUALIFICATIONS:

Must be at least 21 years of age

High school diploma or equivalent required.

Two years of casino security or law enforcement experience required.

Must be professional, well-groomed appearance and be able to speak, understand, and write English.

Must be able to handle all types of customer related situations. Above average written and communication skills and the ability to investigate incidents and complete written reports as instructed.

Basic arithmetic skills required which include adding, subtracting, dividing and multiplying.

Computer and typing skills desired.

A valid New Jersey driver's license required.