Job Code
Employment Status
Full Time

Assistant Retail Manager

Job Description

It is the primary responsibility of the Retail Assistant Manager to assist in managing the operation of a retail unit of several shops, carts and stockrooms. All duties are to be performed in accordance with departmental and MGM policies, practices and procedures.


Assist in managing daily operations and departmental performance consistent with the strategies and vision of the property.

Assist in monitoring staffing levels and ensure effective use of labor while delivering required service. Manage P&L statements.

Assist in managing Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company and department policies, and legal requirements.

Assist in planning store layouts and seasonal stock plans

Assist in planning, developing, implementing and reviewing merchandise assortments as it relates to customer needs and profitability by property/store.

Manage, communicate, and execute retail events.

Utilizes and monitors efficiently all systems software to ensure proper pricing, stock levels, merchandise requests, send sales, and analysis reports, communicating all findings to Retail Manager.

Prepares reports as requested by Retail Manager.

Monitors sales by shop/cart to identify business opportunities and/or deficiencies, communicating all findings to the Retail Manager.

Monitors the cleanliness, maintenance, and upkeep of shops/carts and stockrooms.

Possesses thorough instructional knowledge of point-of-sale policies and procedures.

Recommends markdowns and mark-ups. Records and controls the processing of damaged items and merchandise otherwise not able to sell. Assists in organizing, taking, and compilation of inventories.

Manages the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.

Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure Borgata’s competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment.

Assist in recording and controlling the processing of damaged items and merchandise otherwise not able to sell. Assists in organizing, taking, and compilation of inventories.

Other job related duties as requested.

Job Requirements

• Stock Clerk
• Retail Cashier

Associates degree in Business Management, Retail Ops, or related field
At least three (3) years of experience in retail, sales or inventory control management
At least two (2) years of experience in retail
High school diploma or equivalent
Effectively communicate in English, in both written and oral forms
Previous retail management experience supervising ten or more employees preferred.
Bachelor’s Degree
Bilingual, English as the primary or secondary language
Previous experience working in a similar resort setting

 Working knowledge of Word and Excel preferred.
 Advanced reading, writing, and mathematical skills are required.
 Ability to observe and recall details and effective decision-making.
 Excellent customer service skills.
 Interpersonal skills to effectively communicate with all business contacts.
 Ability to effectively communicate in English, in both oral and written forms.

 Must be flexible if needed for occasional work outside of normal business hours.