Job Code
Employment Status
Full Time

Casino Cashiering Supervisor

Job Description

Supervises & schedules casino cashiering personnel to insure efficient operations in providing excellent customer relations

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property

Creates a memorable guest & employee experience by effectively aligning the people, product and processes to deliver on the promises made to our internal & external guests.  Maintains the utmost in integrity & the highest caliber of customer service.  Develops enduring professional relationships with guests, promotes positive public relations, & presents one’s self as a credit to the Borgata organization

Responsible for organizing, coordinating & defining all activities that deal with personnel, customer relations, cashiering equipment & all administrative duties associated with the daily operation of assigned shift or section

Ensures that all activities reflect the policies, philosophies & regulations of the Company/property/department as well as compliance with all DGE regulations

Adhere to all Federal and State regulatory compliance guidelines relating to gaming and licensee requirements

Adheres to all Title 31 Currency Transaction Reporting & Suspicious Activity Reporting requirements

Supervises cashiers, bankers, and technicians to ensure compliance with existing policies & procedures, with an emphasis on customer service

Technical responsibilities include, but are not limited to, issuance of checks, hand pay jackpots, verifying jackpot transactions, and preparing appropriate documentation for slot, simulcasting, table, and cash transactions in accordance with state and federal guidelines

Circulates assigned area and observes staff performing normal job duties, offering positive and corrective feedback as needed.  Monitors employees in order to assess training needs

Oversees and makes recommendations to the scheduling of personnel

Oversees the issuance of work tools & keys to gaming assets, maintains the integrity of all cashiering activities

Responsible for Casino Cashiering on shift basis, (main cage and slot cages) in the absence of the Casino Cashiering Shift Manager

Responsible for ensuring all cashiering kiosk machines are operating within internal controls, company policies and procedures

Assist in drop, replacement and maintenance of the Kiosk on a daily basis

Ability to operate calculators, currency counters, and strap counters

Ability to work under sometimes stressful situations with customers and large sums of money

Ability to work holidays, weekends, all shifts and unusual hours

Job Requirements

High School diploma or equivalent preferred.  Must have valid N.J. key gaming license or the qualifications to obtain a License

Two years of cashiering experience required with a minimum of one year supervisory experience in a licensed NJ casino

Must possess excellent oral and written skills

Ability to logically and independently plan, organize and complete assigned task

Must have well developed inter-personal skills, show initiative and the ability to set and achieve high standards of performance

Excellent analytical, problem solving, critical thinking and decision making skills

Ability to direct a work force, provide support to staff and delegate job duties

Excellent analytical, problem solving, critical thinking and decision making skills

Proficiency with MS Office especially MS Excel and Word