Job Code
Employment Status
Full Time

Bell Person

Job Description

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the department

Comply with all departmental and Company Policies including Borgata’s business ethics guidelines

Responsible for maintaining accurate property information through daily use of talent portal, email and other forms of communication

Assists customers with their luggage and provides information with respect to available services and facilities within the hotel and casino

Receives baggage, tags it and gives ticket to customer

Responsible for the coordination of luggage flow within and outside of the property

Provides prompt, courteous and efficient service to all customers, promoting positive customer relations

Orients customers to room facilities by explaining the different features available in the room, including the operation of the air-conditioning unit, television and other special features provided

Offers to retrieve ice and order other amenities such as extra pillows or cribs

Delivers keys and other amenities to room upon request

Upholds The Borgata’s commitment to customer service

Performs other duties as assigned

Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas

Must be able to lift 75 lbs

Job Requirements

High School Diploma or equivalent qualification preferred.

One year in Customer Service experience required.