Job Code
Employment Status
Full Time
Slot Operations

Assistant Shift Manager - Slots

Job Description


Creates a memorable guest and employee experience by effectively aligning the people, product, and processes that are the foundation of the Borgata culture. 

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property.

Maintains the utmost integrity, promoting the highest caliber of customer service.

Develops enduring relationships with guests, promotes positive public relations and presents one’s self as a credit to the Borgata organization.

Assists the Shift Manager, assuming those responsibilities to cover days off, vacations, and other times as needed.

Ability to develop employees by clearly articulating company/department goals and objectives, providing positive and corrective coaching as needed.

Works to improve operations through ongoing evaluation of work processes and available resources. 

Assists in the development of the department's strategic operating plan and capital budget.

Develops training programs with an emphasis on customer service and supervisory leadership.

Oversees department staffing levels, making appropriate adjustments and recommendations to scheduling personnel on all shifts.

Monitors existing internal controls for efficiency and effectiveness.

Attends guest functions with premium players and addresses problem situations that cannot be resolved by subordinates.

Develops a strong working relationship with all department employees through open communication and an approachable demeanor.

Ensures that all department activities reflect the policies, philosophies and regulations of the company/property/department as well as compliance with all CCC and DGE regulations.

Job Requirements


High School diploma or equivalent preferred..

Four years’ experience in Slot Operations with two years as a Slot Supervisor preferred

Must possess a valid NJ casino KEY license or have the ability to obtain one.

Ability to communicate both orally and written, logically and independently plan and organize, direct a workforce, providing support to set and achieve high standards of performance.

Must be able to meet the requirements outlined in the attached "Position Demands". 

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.

Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

Must be able to lift up to 25 lbs.