Job Code
314792
Employment Status
Scheduled Casual
Category
Casino Games


Casual Floor Supervisor

Job Description

JOB DESCRIPTION AND RESPONSIBLITIES:  include, but are not limited to the following:

Performs functions of Table Games Manager on an assigned shift.

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property.

Responsible for the overall management and smooth operation of a designated area.

Offers highest possible level of player enjoyment and return of play.

Monitors and adjusts table games’ limits with respect to gaming volume.

Handles customer requests, including information, markers and comps.

Ensures accuracy of all monetary transactions.

Complies with New Jersey Gaming regulations and Federal CTR & SARC regulations.

Responsible for specific table game scheduling for dealers.

Maintains a high level of subordinate performance and productivity.

Assures customer enjoyment and satisfaction.

Evaluates subordinate performance and provides work performance .feedback which includes evaluation, coaching, progressive discipline and recognition to subordinate dealers.

Job Requirements

QUALIFICATIONS:

Five years casino experience with a minimum of three years in an Associate Floor Supervisor or above Management level.

Knowledgeable of all casino games/rules and New Jersey Casino regulations and Borgata policies and procedures.

Knowledgeable of at least three primary casino games (craps, blackjack, roulette, baccarat/min or tiles) and all non-primary games such as (Three Card poker, Four Card poker, Let It Ride, Caribbean Stud poker, Big Six and Spanish 21).

Able to effectively communicate in English.

Excellent communication and customer service skills.