Job Code
314707
Employment Status
Full Time
Category
Hospitality


Butler

Job Description

JOB DESCRIPTION AND RESPONSIBLITIES:

Works diligently to support the Borgata and MGM culture and team philosophy throughout the department.

Comply with all departmental and Company Policies including Borgata’s business ethics guidelines.

Responsible for maintaining accurate property information through daily use of talent portal, email and other forms of communication.

Responsible for the preparation of suite prior to customer arrival and coordinating room service set-up with any special requirements customers may have.

Responsible for providing all food and beverage service to suites designated to have butler service.

Coordinates all such orders with Room Service Manager on duty to assure proper order is given and received.

Maintains accurate documentation on facilities needs for luxury suites.

Coordinates with Housekeeping Staff to ensure that rooms are kept in superior condition at all times and that while occupied, they are serviced at the convenience of the customer.

Maintains butler pantry and equipment to be kept up to the standards of the Front Office as well as the Food and Beverage department.

Upholds The Borgata’s commitment to customer service.

Performs other duties as assigned.

Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.

Job Requirements

QUALIFICATIONS:

High School Diploma or equivalent preferred.

Experience in and able to provide gourmet service and valet service.

Strong customer service skills required.

Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

Must be able to stand for an entire shift and move throughout the hotel.

Must be able to lift up to 25 lbs.