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Job Title:   Crowd Control Specialist - Casual
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Works diligently to support the “One Borgata Way” culture and team philosophy throughout the property

Acts as a role model to all team members and always presents oneself as a credit to Borgata and encourages others to do the same

Promotes positive public relations and creates and enjoyable atmosphere for all customers

Patrols place of entertainment to preserve order among customers and to protect assets

Respond to all emergencies, i.e., fire alarms, medical aid, criminal, etc. to give necessary assistance

Running up a fire escape, assist in evacuating customers, attempting to revive a customer utilizing CPR

Observe, report, question and possibly detain customers who you have reasonable belief a crime was committed on property

Observe and interact with customers engaged in disorderly, suspicious and/or tumultuous behavior

Ejects customers with justifiable force if necessary

Responsible for enforcing and reporting violations in Borgata’s policy and procedures in relation to fellow team members

Practice teamwork and support fellow team members to create an energized, positive work atmosphere

Performs executive protection escorts when directed

Obtains necessary information, compiled from incidents, to document and complete incident reports

Assures Crowd Control Specialists remain on their assigned post and are performing their responsibilities to their full capacity

Takes responsibility and leadership as a first responder to incidents

Assures that their designated area meets all fire regulation standards

Warns customers guilty of infractions (policy and laws) and reports that activity to their supervisor.

Detailed report documentation of all incidents relating to the property, customers and team members

Complies with all departmental and Company policies

Maintain a high level of personal integrity and moral conduct free of any questionable association

Provide and create a customer experience that exceeds expectations and builds loyalty

Practice excellent grooming and uniform standards

Must display friendly, courteous and polite behavior at all times

Complies with all New Jersey regulatory requirements 


High school diploma or equivalent required and must be at least 18 years of age

Previous experience in hotel/casino or law enforcement experience preferred

Use of Force and Liquor Liability Training required 

Must be professional and have a well-groomed appearance

Must have the ability to effectively communicate in English

Must be able to handle all types of customer related situations

Good written and communication skills and the ability to investigate incidents and complete written reports as instructed

Must be fun, energetic, outgoing and personable 


Employment in this position is contingent upon the successful completion of a medical examination and physical capacity profile test.


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