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Job Title:   Front Desk Representative
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Full Time


This position does not have authority for discretionary comping decision authorization and cannot change any player rating information in the system

Works diligently to support the “One Borgata Way” culture & team philosophy throughout the department

Comply with all departmental & Company Policies including Borgata’s business ethics guidelines

Responsible for maintaining accurate property information through daily use of talent portal, email & other forms of communication.

Registers customers & takes complete information upon customer arrival

Maintains cash bank & prepares daily deposit of funds in hotel bank & is responsible for the immediate posting of cash payments & provides LMS generated cash receipts for customer records

Makes necessary baggage arrangements according to hotel procedures

Responsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedure

Cashes checks for registered customers in compliance with hotel policy

Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurants

Informs hotel customer about the properties services

Follows in-house procedures to help ensure the security of customers & employees

Prepares envelopes with keys & coupons for buses & groups

Greets bus in the Porte Cochere & distributes keys

Handles customer concerns & upholds The Borgata’s commitment to customer service

Performs other duties as assigned

Cannot change any player rating information in the system (LMS & ACSC)

Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, & stress related to servicing customers in a high pressure & fast paced environment

Must be able to work holidays & weekends, as well as flexible shifts and/or unusual hours

Must be able to stand for an entire shift 


High School Diploma or Equivalent is required

Prior cash handling & customer service experience is preferred

Computer related experience desired, including LMS & ACSC  

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