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Job Title:   Host/Hostess - Temporary - Metro
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Borgata
313061
Temporary
Food & Beverage

JOB DESCRIPTION:

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. 


ESSENTIAL JOB FUNCTIONS: 

Adhere to established company and departmental procedures, guidelines and policies at all times. 

Communicate (hear, speak, read, and legibly write in English) with and promote positive co-worker and guest interactions, maintain professionalism at all times while working with other employees, departments, and guests. 

Maintain established company and departmental uniform, appearance, and hygiene standards at all times. 

Maintain a clean and organized work station at all times. 

Sidework duties must be completed as assigned and also completed in an efficient, accurate, and timely manner. 

Must be knowledgeable of The Borgata and all it has to offer. 

Answering phones according to established standards. 

Booking of reservations utilizing the company reservation system. 

Controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc. 

Assist with station assignments, rotation planning, opening/closing/securing the room at shift change or according to established hours of operation, etc. 

Report all situations to a manager or relief personnel in a timely manner. 

Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc. 

Awareness of all activities in the dining room. 

Knowledge of safety/guest liability procedures for guests and employees. 

Station assignments covering large areas with long walking distances. 

Use of radios with headsets and earpieces for communication may be utilized in designated outlets. 

Work areas could have high volumes, diverse clientele, noise, music, minimal lighting, bright lighting, and smoky conditions. 

Shift assignments may be irregular, and will cover days, nights, weekends and holidays. 

Must be able to handle all types of guest related situations. 

Ability to push/pull/lift chairs, tables, high chairs and sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp. 

Must be able to walk and stand for up to eight hours. 

Proper radio and telephone etiquette is mandatory.


JOB REQUIREMENTS:

Must have a minimum of six months experience as a host/hostess in a high volume and/or fine dining environment. 

Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.

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