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Job Title:   Casino Cashiering Floor Supervisor
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Borgata
312979
Full Time
Finance

JOB DESCRIPTION:

Supervises casino cashiering personnel to insure efficient operations in providing excellent customer relations

Creates a memorable guest and employee experience by effectively aligning the people, product and processes to deliver on the promises made to our internal and external guests. 

Maintains the utmost in integrity and the highest caliber of customer service. 

Develops enduring professional relationships with guests, promotes positive public relations, and presents one’s self as a credit to the Borgata organization

Ensures that all activities reflect the policies, philosophies and regulations of the Company/property/department as well as compliance with DGE regulations

Supervises cashiers, bankers, and technicians assigned to  the slot booth operations to ensure compliance with existing policies and procedures, with an emphasis on customer service

Technical responsibilities include, but are not limited to, issuance of checks 

Hand pay jackpots, verifying jackpot transactions, and cash transactions in accordance with state and federal guidelines

Adhere to all Federal and State regulatory compliance guidelines relating to gaming and license requirements

Adheres to all Title 31 Currency Transaction Reporting & Suspicious Activity Reporting requirements

Circulates assigned area and observes staff performing normal job duties, offering positive and corrective feedback as needed

Monitors team members in order to assess training needs

Oversees and makes recommendations to the scheduling of personnel

Oversees the issuance of work tools and keys to gaming assets, maintains the integrity of all cashiering activities

Responsible for ensuring all kiosk machines (TR’s & JP’s) are operating within DGE regulation  and Borgata  internal controls, company policies, and procedures

Assist in drop, replacement and maintenance of the Kiosk on a daily basis

Ability to operate calculators, currency counters, jet sorts, ticket redemption and Jackpot machines and strap counters

Ability to work under sometimes stressful situations with customers and large sums of money

Must be mobile to work all areas

Ability to visually identify people, documents, equipment and their relevant parts

Must be able to work holidays and weekends, as well as flexible shifts and/ or unusual hours

Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

Stand an entire shift and move throughout the casino

Any additional duties as assigned by the Kiosk Manager or Shift Manager on duty and above

  
 


JOB REQUIREMENTS:

High School diploma or equivalent preferred.  Must have valid N.J. gaming license or the qualifications to obtain a License

Two years of cashiering experience required with a minimum of one year supervisory experience in a licensed NJ casino

Must possess excellent oral and written skills

Ability to logically and independently plan, organize, and complete assigned task

Must have well developed inter-personal skills, show initiative and the ability to set and achieve high standards of performance

Excellent analytical, problem solving, critical thinking and decision making skills

Proficiency with MS Office especially MS Excel and Word  

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