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Job Title:   Fountain Worker - Starbucks
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Borgata
312640
Full Time
Food & Beverage

JOB DESCRIPTION:

POSITION SUMMARY:

It is the primary responsibility of the Fountain Worker to provide high quality food and beverage service to guests in a fast-paced work environment, while following all local and departmental policies and procedures and in accordance to service standards.

POSITION RESPONSIBILITIES/DUTIES:

Greets guests in a prompt, positive, friendly manner and making them feel welcome by anticipating the guest’s needs and responding appropriately with a sense of urgency. Bids guests farewell, using guest’s name when known, and encourages them to return.

Takes and accurately inputs orders into POS, receives payment and makes proper change, completes required transactions, and categorizes tendered receipts by media type.

Communicates with managers, co-workers, and guests in order to fulfill and address any issues or needs requested by guests and/or other employees.

Exhibits proper knowledge of menu items, using selling techniques and service delivery for all items on the menu.

Prepares and serves food and beverage items to guests.

Packs the orders as per guests’ preference, and completes the order with any necessary condiments.

Performs all opening and closing duties based upon shift assignment.

Refills and stocks all supplies and machines within the outlet, and unloads warehouse orders, and stocks the orders to designated storage areas.

Maintains the cleanliness of all front and back of the house areas within the outlet.

Work as a team, assisting all guests’ and employees’ needs and inquiries.

Follows all health, sanitization, and safety regulations and procedures.

 


JOB REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

Required: 

High school diploma or equivalent.

Minimum of one year of serving experience in a fast-paced, quick service restaurant operations..

Or equivalent combination of education, training, and experience.

 

Preferred:

Bilingual, English as the primary or secondary language

Previous experience working in a similar resort setting

 

CERTIFICATES, LICENSES, REGISTRATIONS:

Proof of eligibility to work in the United States

Serve safe certified

TIPS Certification

Gaming License

 

COMPETENCIES & WORKING CONDITIONS

KNOWLEDGE/SKILLS/ABILITIES:

Excellent customer service skills

Ability to organize.

Ability to lift 40Lbs

Ability to manage time and projects

Professional appearance and demeanor.

Interpersonal skills to effectively communicate with all business contacts.

Ability to multi-task and handle assignments in a fast-paced, high-pressure working environment.

Ability to effectively communicate in English, in both oral and written forms.

Exhibit proper knowledge, selling techniques and service delivery of all items in the menu.

Anticipate guests’ needs and respond appropriately with a sense of urgency.

 

WORK SCHEDULE/HOURS:

Work varied shifts, including weekends and holidays.

 

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