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Job Title:   Loyalty Card Services Rep (Seasonal)
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Borgata
312506
Seasonal
Marketing

JOB DESCRIPTION:

Works diligently to support the One Borgata Way culture and team philosophy throughout the property. 

Acts as a role model to all employees and always presents oneself as a credit to Borgata and encourages others to do the same. 

Understands and explains Borgata Loyalty Card programs and rewards to associates and customers. 

Enrolls customers into the Borgata Loyalty Card program, updates existing information, issues cards, complimentaries and emphasizes the rewards and benefits of the Card Program
 
Creates a memorable guest experience by effectively aligning the people, product, and processes to deliver on the promises made to and by our associates. 

Recommend improvements as related to customer feedback.
 
Must be able to amicably resolve customer related problems quickly and professionally. 

Perform other related duties as assigned, including but not limited to casino host duties, assisting at the Customer Care Center, front desk assignments, casino promotions/special events, casino cashiers cage, card and ticket distribution.

Comply with all New Jersey regulatory requirements. 

Comply with all departmental and Company Policies including Borgata s business ethics guidelines. 

Maintain confidentially of all Borgata trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. 


ESSENTIAL JOB FUNCTIONS: 

Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. 

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. 

Repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor. 

Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. 

Must be able to lift up to 25 lbs.


JOB REQUIREMENTS:

High school diploma or equivalent GED preferred. 

Ability to communicate with customers and employees in a clear and concise manner. 

Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.

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