Administer massage and other body treatments to Spa customers.
Maintains knowledge of current treatments and their applications.
Explain products and reasons for the prescribed body treatment to customers.
Prepare massage equipment and supplies daily.
Maintain supply and treatment areas.
Knowledgeable and informed regarding all spa and general resort programs and services.
Conduct customer tours of the spa facilities as requested by spa managers.
Maintain the cleanliness and neatness of the massage and body treatment areas and spa facilities.
Adhere to established health and safety standards.
Work cooperatively and professionally with all departments.
Promote and execute effective retail sales.
Work diligently to support the One Borgata Way culture and team philosophy throughout the property.
Comply with all departmental and Company policies.
Maintain confidentiality of all Borgata proprietary information, including personal customer information.
Promote positive customer relations for all customers by providing prompt, courteous and efficient service.
Resolve customer complaints in a manner which promotes positive customer relations.
Perform other related duties as assigned.
ESSENTIAL JOB FUNCTIONS:
Exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a fast paced environment.
Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
Must be able to work holidays, weekends, and flexible shifts/hours.
Must be able to lift up to 50 pounds.
Physically capable of using the required equipment and/or tools specific to position.