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Job Code
Employment Status
Full Time

General Manager

Job Description

POSITION DESCRIPTION AND RESPONSIBILITIES: include, but are not limited to the following:

Develop and implement strategic plan and vision for the division consistent with the strategic vision.

Ensures that all activities performed within the business units are in accordance with the corporation’s business objectives, budget guidelines, mission statement, and core service standards.

Monitor compliance with operations standards and company and departmental policies and procedures. Ensures compliance with all applicable laws and regulatory requirements.

Provide leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short-term and long-term profitability.  Notifies the President and COO of any problems that may impact or jeopardize the achievement of current and future company objectives.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement. Researches and analyzes existing data and trends and takes action to reduce costs and increase revenues whenever possible.

Strives to improve and streamline departmental operations through ongoing assessment of policies and procedures, work processes and program effectiveness.

Participates in developing Borgata’s marketing strategies to increase volume and market share. Coordinates with marketing to ensure that all areas of responsibility are being marketed effectively and continuously monitors the success of programs.  Investigates potential opportunities for incremental revenue whenever possible.

Provide leadership and direction in the development, execution, and measurement of guest service standards within the division consistent with the company’s service standards and brand attributes.  Works closely with executive team to develop overall skills growth (bench strength), promoting and developing a team oriented philosophy, stressing the importance for providing unparalleled commitment to excellence in service.

Respond to and resolves customer and employee inquiries on a regular basis.

Direct the research, development, evaluation, and implementation of new products, services, equipment, technology, and processes to ensure a competitive position in anticipation of changing customer needs within the dynamic hospitality environment..

Provide leadership for Borgata human resources strategies to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction as well as quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.

Establish accountability processes for division and ensure compliance with the company’s status quo third party representation philosophy, company policies, and legal requirements.

Keeps abreast of industry trends and makes recommendations for changes as appropriate.

This position will issue comps of cash or non-cash gifts with a value of $10,000 or more, per authorization from customer and guest, in accordance with N.J.A.C. 19:45-1.9B.

Job Requirements


Bachelor’s Degree preferred with an emphasis on Hotel Administration, Business Administration or equivalent field preferred.

Minimum of ten years hotel/gaming operations experience required.

Advanced customer service and problem solving skills as well as the ability to speak, read and write in English.

Ability to independently maintain high levels of productivity.

Ability to listen and follow directions in an effective and efficient manner.

Able to work in a fast-paced environment while working under pressure and meeting deadlines.

Strong logic, analytical, and business skills.

Excellent leadership, organizational, communication, decision-making, and problem solving skills.

Ability to lead and mentor a team.

Strong interpersonal skills to deal effectively with all business contacts.

Previous experience working in a similar resort setting.

Experience in project development helpful.