Job Code
Employment Status
Full Time

Guest Room Attendant

Job Description

Works diligently to support the “One Borgata Way” culture and team philosophy throughout the property

Work with both guests and fellow team members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service

Present oneself in a neat and clean appearance according to the operational standards set forth by Hospitality

Conducts oneself in a manner that is a credit to the Borgata and encourages others to follow

Maintains confidentiality of all Borgata proprietary information

Ensures that assigned guest room has been vacated and proceeds to clean and service room in specified procedures, including dusting, vacuuming, cleaning bathroom, mirrors, emptying trash, making beds, replenishing towels and supplies, and any other tasks needed to ensure our guests experience a pleasing impression when coming to Borgata

Ensures that all equipment is retrieved and safely returned to its proper designated storage area after completion of assignments

Reports any maintenance problems with the equipment, property or guest needs to Supervisor

Stand for an entire shift and be able to move throughout the hotel areas

Work holidays, weekends, and flexible shifts/hours

Using feet and legs and hands and arms. Body agility is emphasized

Maintain stable balance at all times while ascending, descending stooping, crouching, reaching in any direction

Visual acuity is required to perform an activity such as but not limited to: moving furniture, stocking supplies, moving carts, trash containers, and to thoroughly perform assignments accurate, and neatly

Function in narrow aisles, close quarters or passageways

Consistently replace paper products inside dispensers

Operate commercial washer and drier, loading wet and soiled rags, mop heads, unloading wet rags, mop heads after washed and unloading into the drier. Unloaded and sort by items

Replace supplies, fill cadies, and fill spray bottles with chemical using departmental chemical dispenser unit, bag mop heads, rags and or trash bags

Clean up bodily fluids following proper training and departmental procedures

Use of the required equipment and/or tools specific to the job such as; dust pan, broom, spray bottles, rags, dusters, cleaning brushes, all type of vacuums, razor scrappers, green scrubbers, mop head with pole, pumice stick, toilet brush, eyewear, respirator, steam machine, utility cart, mop bucket, trash containers, hand truck, gloves, electric extension cords, bio-hazard personal protection

Responsible for the security of assigned guest room keys

Replenishes supplies where needed, maintaining housekeeping cart and linen and  supply closet areas neat and fully stocked

Perform other related duties as assigned

Job Requirements

Must be guest oriented. 

Previous experience is helpful. 

Must demonstrate good verbal and interpersonal communications skill.

Employment in this position is contingent upon the successful completion of a medical examination and physical capacity profile test.