Type of Position: Full-Time
Category: Information Management
Statement of Purpose:
Under general direction of the Manager of Information Security and Network Services, the candidate will set up, configure, and provide operational support of network systems, specifically in the Bob Evans Farms Inc., restaurants. Develops and maintains all systems, applications, security, and network configurations. Troubleshoot network performance issues to in order to provide root cause analysis and outage trends.
Provide the first line of operational support and triage for restaurant-related issues, upgrades, changes, and administration.
Work with IT applications, operations teams and lines of business to analyze business requirements and develop scalable, strategic and cost-effective solutions to meet specific business challenges.
Participate in the evaluation of new Infrastructure solutions sets to supplement existing capabilities.
Key resource in the deployment of IT infrastructure solutions in-line with established change control procedures and in partnership with associated operational and applications teams
Provide technical support for IT Infrastructure, including out-of-hours support when required.
Identify automation opportunities to streamline the interaction of tools and infrastructure to maximize efficiency of processes and operational, infrastructure and applications resources.
All other duties as assigned or required.
Demonstrated skills in developing a technology plan including technical approach as well as the related business case for the use of that technology.
Excellent communication and interpersonal skills including the ability to build consensus and to present complex presentations. Ability to explain complex technical detail and tradeoffs to non-technical associates.
Pro-active attitude and ability to work with minimal supervision.
The successful candidate must have a BS in computer science/engineering or related field;
The successful candidate is preferred to have CCNA and/or SonicWall vendor certification, training, or related experience.
The successful candidate is familiar with standard concepts, practices, and procedures supporting multiple branch office/restaurant/retail networks.
Minimum 1 year experience in selecting, design engineering, solution engineering, project engineering, integrating and implementing infrastructure technologies & services, and related technologies.
Minimum 1-2 years of Network or Security administration experience desired
Minimum 1-2 years of experience with Microsoft technologies including Windows OS and Windows networking
Minimum 1-2 years of experience working in a retail or restaurant-related industry desired