Tortilla Machine Operator
02 / 29 / 2012
The tortilla machine operator provides customer satisfaction by operating and caring for equipment used in the tortilleria department, including the tortilla manufacturing machine (tortilla maker), mixers and fryers, making sure there are plenty of delicious flour and corn tortillas, tostada shells, duros, tortilla chips and masa for customer purchases.
Some Job Responsibilities include:
Operating and maintaining tortilla making machines, conveyor belts, mixers and fryers.
Engaging with customers through smiles and greetings, offering product information and always giving a genuine thank you.
Mixing masa for tortilla products.
Manufacturing and packaging tortillas and snack items like toasted tortilla chips and duros.
Ensuring all manufacturing and cooking facilities meet proper food safety and member safety guidelines.
Maintaining adequate stock levels to ensure adequate production of tortilleria products.
Merchandise tortilleria products on shelves, merchandisers and floor displays.
Maintaining a positive and friendly attitude towards customers and fellow team members.
Understanding proper product preparation, roasting and merchandising techniques and procedures,
Keeping clean neat and orderly work areas, including a well swept production area.
Performs other duties as needed or assigned by management. Must be at least
Operate and help maintain all tortilleria department equipment.
Remain helpful, tactful and courteous at all times.
Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
Add, subtract, divide, multiply and perform other basic business math calculations.
Learn and use proper food safety and sanitation polices.
Be dexterous enough with hands and fingers so as to be able to bag tortillas and use necessary tortilleria equipment.
Communicate openly and professionally through appropriate body language, facial expressions and speech, also communicating in writing when necessary.
Listen to and understand verbal and non-verbal communication of customers and fellow members.
Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies weighing 30 – 50 lbs.
Work in the hot tortilleria department next to the tortilla oven.
Work with flour products, spices, flavorings, sauces and oils.
QUALITIES FOR SUCCESS:
A talent for repairing and maintaining machinery.
A friendly and positive attitude towards customers and team members.
An outstanding work ethic and a desire to constantly improve one’s work performance.
Ability to work well with others, helping to support each team member’s effort to succeed.
Ability to think through one’s decisions, solving problems and coming up with solutions.
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