Requisition #
Date Posted:
06 / 15 / 2021
Store Number:

AS400 Operator / Help Desk Analyst - days



AS400 Operator/Help Desk Analyst provides Level 1 technical support to retail grocery stores, the distribution center, and all office locations allowing for continuous business operation and providing the highest level of customer satisfaction by effectively solving technical support issues.  Must have knowledge of operating systems and applications including but not limited to :OS/400, Client Access, Windows 7, Windows Servers, Track-It, MS Office, JDA, NCR/Retalix Storeline POS software, Connected Payments, MTX, IMS, ePlum, Outlook Email, RPO and RTI.


Job Responsibilities:

  • Operates AS400 and all peripheral equipment
  • Performs nightly Warehouse EOD.
  • Receives/Process daily store orders  ensuring warehouse jobs distribute orders to the correct warehouse
  • Monitors messages on all AS/400 LPARs
  • Monitors all input/output of JOB QUEUE’S and OUT QUEUE’S
  • Requests service for all AS/400 related hardware equipment
  • Monitors HQ for server/job failure alerts
  • Assist users in the quick resolution of basic hardware and application problems
  • Gathers information to recreate client’s problem locally when issues cannot be resolved over the phone.
  • Helps analyze problem patterns/ trends: makes necessary appropriate recommendations
  • Timely log, update, follow through, and close all incidents
  • Creates, modifies and follow through with all IT Help Desk, email, voice mail and TrackIt Tickets
  • Documents problem resolutions in Helpdesk management software
  • Assists in rollout of strategic corporate initiatives and system changes.
  • Resolves end-user problems..
  • Promptly respond to customer calls and emails.
  • Creates documentation and perform technical training to assist Helpdesk team members/end user.


Performs other duties as needed or assigned by management. Must be at least 18-years old. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time;
This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned;
This job description is subject to change at any time


Employer provides reasonable accommodations to a qualified employee that does not impose an undue hardship on the employer.


Ability to:

  • Certification for AS/400 Operations would be a plus
  • Knowledge and experience with PC hardware/software principals and operating systems including Windows 7, and Windows Server 2003/2008/2012
  • Must be willing to learn new technologies and applications
  • Excellent interpersonal skills
  • Friendly personality and a positive attitude
  • Excellent customer service with the ability to meet customer needs, build solid relationships, and take responsibility for customer satisfaction and loyalty.
  • Personable phone manner to handle customer calls professionally and proficiently.
  • Ability to anticipate and prevent potential user problems.
  • Must be self-motivated and fast Learner
  • Must be able to work alone and/or in a team environment.
  • Must be able to communicate effectively and clearly both in writing and orally
  • Must be able to work extended hours or weekends
  • Must be able to manage multiple tasks, meet deadlines, and handle multiple problems simultaneously to organize and prioritize several requests at the same time
  • Ability to work effectively in a high pressure environment is required.
  • Ability to take initiative and plan effectively.
  • Ability to absorb and retain information quickly.
  • Ability to sit at a desk for extended periods to perform work.
  • Ability to work off-peak hours to respond to customer needs and ensure availability of PCs and critical systems.
  • Ability to speak English and Spanish is a plus.