Job Title:   Customer Service Manager
135137
01 / 28 / 2013
Scottsdale
118

JOB DESCRIPTION:

The customer service manager or CSM will effectively assist the store director in general management duties and share responsibility for the store’s operation and performance. The customer service manager (CSM) is the second in command in Bashas’ format stores and 3rd in command in Food City and AJ’s Fine Foods format stores.
 
Some Job Responsibilities include:
 
 

  • Serving as the leader of his/her store team, and as such an excellent role model, coach, performance evaluator and trainer.
  • Creating a store environment members want to work in and customer want to shop in.
  • Supervising and implementing initiatives for the company customer service programs.
  • Coaching, acknowledging member and team accomplishments, and reviewing customer service and sales tracking reports.
  • Supervising department managers and aiding them with recruiting, training, employee performance initiatives, sales and marketing program execution.
  • Engaging with customers through smiles and greetings, offering product information, providing selling suggestions and active sampling (when appropriate) and always giving a genuine thank you.
  • Observing and enforcing all store rules and company policies.
  • Overseeing the selection and training of new members.
  • Executing, communicating and supporting all merchandising programs.
  • Providing excellent knowledge of all products merchandised in the store.
  • Overseeing the ordering products and supplies, the auditing all products received, ensuring proper shelf stock levels for our customers and minimum levels of product shrink.
  • Ensuring compliance with all heath department and weights and measures department guidelines and requirements.
  • Helping to ensure the proper merchandising of all departments.
  • Achieving store and department sales and profits goals.
  • Controlling store labor, inventory, product out of stocks and shrink.
  • Ensuring all safety equipment is maintained and all store members act in accordance with company safety guidelines.
  • Operating a cash register.

 
Performs other duties as needed or assigned by management. Applicants should have at least 2 years of retail grocery management experience. 
 


JOB REQUIREMENTS:

Ability to:
 

  • Lead store members by following and setting goals and objectives, acknowledging member performance and holding the team accountable to meeting goals.
  • Be the store team’s role model for outstanding customer service and customer engagement.
  • Have an understanding of all company policies and procedures
  • With both customers and team members, remain helpful, tactful and courteous at all times.
  • Work quickly/efficiently to accomplish assigned duties, ensuring all team members do the same.
  • Share with customers and team members an extensive knowledge of products merchandised within the store.
  • Be dexterous enough with hands and fingers so as to be able to fill and rotate products quickly and run a cash register.
  • Communicate openly and professionally through appropriate body language, facial expressions, speech and writing.
  • Listen to and understand verbal and non-verbal communication of customers and fellow members.
  • Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies weighing 20 – 30 lbs.
  • Lift a minimum of 50 pounds.
  • Operate manual and electric pallet jacks.
  • Work with a wide variety of cleaning chemicals including ammonia based products. 

QUALITIES FOR SUCCESS:
Include:
  • A positive attitude towards meeting goals, your job, our customers and fellow team members.
  • Excellent planning, problem solving and organizational skills.
  • A desire to take charge, directing the team towards the accomplishment of its goals.
  • Excellent verbal and good written communications skills.
  • A desire to continuously learn and improve.
  • A role model for great productivity.
  • A desire to serve as a coach and mentor.
  • A true passion for building high caliber teams.  
 
Job Email

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