01 / 19 / 2013
With a focus on providing superior customer service, the bakery sales clerk processes customer orders in an efficient, accurate, and courteous manner; bags, wraps, boxes and displays bakery products and makes sure the bakery department is clean, well-merchandised, colorful and inviting to the customer.
Some Job Responsibilities include:
Maintaining a positive and friendly attitude towards customers and fellow team members.
Engaging with customers through smiles and greetings, offering product information, providing selling suggestions and active sampling and always giving a genuine thank you.
Focusing on providing fast and friendly customer service.
Processing cash register transactions, giving back change, processing checks, EBTs, and refunds.
Using scale printer machine, ensuring weights and pricing are correct.
Understanding the importance of and monitoring product pricing, signage, and placement as well as the use of product shelf tags and shelf signage.
Keeping a clean, neat and orderly check stand/sales counter and work production areas.
Wrapping, bagging, boxing, weighing, slicing, finishing, and stocking bakery department products, rotating them as necessary to ensure quality and safety.
Displaying goods following bakery department and/or merchandising guidelines.
Taking customer orders, ensuring orders are completed on time and to the customer’s satisfaction.
Helping decorators and bakers with personalization of cakes and icing of cakes, donuts, sweet rolls and etc.
Performs other duties as needed or assigned by management. Must be at least
With both customers and team members, remain helpful, tactful and courteous at all times.
Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
Add, subtract, divide, multiply and perform other basic business math calculations.
Learn to use register, scales, scanners and debit/credit terminals.
Learn to use UPC codes, store signage, and learn and memorize various register keys and codes.
Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.
Learn and apply all food safety and sanitation guidelines and policies.
Be dexterous enough with hands and fingers so as to be able to run a register, fill and rotate products quickly, bag and box products and use necessary equipment, including knives, bread slicers and scales.
Openly and professionally communicate through body language, facial expressions and speech.
Listen to and understand verbal and non-verbal communication of customers and fellow members.
Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies.
Lift and maneuver 50 lbs.
Work in walk-in coolers and freezers and around hot ovens and fryers.
Work with bakery ingredients including various flours, spices, nuts, flavorings and oils.
QUALITIES FOR SUCCESS:
A desire to greet, engage with and sincerely thank the customer.
An outstanding work ethic and a desire to constantly improve one’s work performance.
Ability to work well with other, helping to support each team member’s effort to succeed.
Ability to be flexible, adapting to new jobs, schedules, team members, programs, policies and procedures.
Ability to think through one’s decisions, solving problems and coming up with solutions.
A creative nature and a love of baking.
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