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Job Title:   HOTEL OPERATIONS SUPERVISOR
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Ameristar Casino Kansas City
SU004
Kansas City, MO
 
Full-Time
Hotel Operations

JOB DESCRIPTION:
Duties and Responsibilities:
  • Adheres to guest service requirement listed above.
  • Maintains AAA Four Diamond requirements and standards.  
  • Adheres to standards and operating procedures as outlined in the housekeeping and front desk department manuals.
  • Maintains an inspection program for all hotel areas, public areas, and guest rooms, and conducts inspections daily to ensure high quality of cleanliness.
  • Ensures every room is inspected everyday.
  • Maintains the approved preventative maintenance program on all guest rooms, guest areas and department equipment.  
  • Coordinates a safety program to ensure all Team Members have a safe work environment.
  • Oversees the approved departmental training program to ensure all Team Members are properly trained to their assigned task.
  • Ensures all Team Member performance appraisals are completed in a timely manner and appropriate feedback is administered.
  • Approves and is proficient in scheduling for all departments of responsibility.
  • Adheres to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
  • Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
  • Addresses Team Member questions and concerns; conduct internal investigations as needed.
  • Develops, implements, maintains, and monitors an effective team member relations program through effective communication. 
  • Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
  • Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members.
  • Maintains a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
  • Conducts and attends all regular departmental meetings as well as other related meetings.
  • Maintains an appropriate level of community affairs involvement.
  • Completes necessary reports in a timely manner to meet deadlines.
  • Responds to reasonable guest requests or place guest in contact with appropriate person for assistance
  • Must be able to work flexible hours including evenings, overnight shifts, weekends, and holidays.
  • Keep abreast of occurrences within Hotel Operations and oversee completion of all details, duties, and functions relating to the Hotel.
  • Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc.
  • Adhere to established department and property policies and procedures regarding guest service standards.
  • Oversee continual training of new team members as well as updating existing team members to departmental policies and procedures.
  • All other duties as assigned. 

JOB REQUIREMENTS:
Required Knowledge and Skills:
  • Training and Problem Solving Skills
  • Knowledge and experience in management/supervision
  • Excellent interpersonal skills
  • Excellent organizational skills
  • Strong guest service skills
  • Excellent business communication skills and strong time management skills.
  • Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing guest service.
  • Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
  • Ability to identify circumstances or incidents that require the notification and/or approval of others.
  • Ability to do the work of those supervised.
  • Fully competent in Microsoft Office
 
Required Natural Behaviors:
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. 
  • Ability to work independently and collaboratively and communicate effectively with team members at all levels of the organizations.
  • Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
  • Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 
  • Uses time efficiently and effectively to manage priorities.
  • Deals with simple and complex concepts effectively.
  • Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
  • Ability to identify circumstances or incidents that require the notification and/or approval of others. 
 
Required Education and Work Experience:
  • Associate’s degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience.
  • Two (2) to three (3) years experience as a Front Desk and/or Housekeeping Manager.  (years of experience vary by position)
  • Equivalent combination of education and experience from the combined, listed above.
  
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If you need reasonable accommodation to complete the on-line application, please contact the property Human Resources Department or email careersupport@pnkmail.com for technical support during the application process.